餐饮总监 Director of Beverage & Food
4万-5.5万
投递简历
发布于 10-03
餐饮总监 Director of Beverage & Food
4万-5.5万
澳门 | 10年以上 | 本科 | 招1人
投递简历
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

JOB SUMMARY

Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, Purchasing, Banquets/Catering, Stewarding and employee cafeteria, where applicable. Position monitors the development and implementation of departmental strategies and verifies implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.

 

CORE WORK ACTIVITIES 

Developing and Maintaining Food and Beverage/Culinary Goals

• Develops and implements guidelines and control procedures for purchasing and receiving areas.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Manages department controllable expenses including food cost, supplies, uniforms and equipment.

• Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.

• Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.

• Establishes challenging, realistic and obtainable goals to guide operational performance, service excellence and desired leadership behaviors.

 

Developing and Maintaining Budgets

• Develops and manages Food and Beverage budget.

• Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.

• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.

• Focuses on maintaining profit margins without compromising guest or employee satisfaction.

 

Ensuring Culinary Standards and Responsibilities are Met

• Provides direction for menu development.

• Monitors the quality of raw and cooked food products to ensure that standards are met.

• Determines how food should be presented, and create decorative food displays.

• Recognizes superior quality products, presentations and flavor.

• Ensures compliance with food handling and sanitation standards.

• Follows proper handling and right temperature of all food products.

• Ensures employees maintain required food handling and sanitation certifications.

• Maintains purchasing, receiving and food storage standards.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

 

Leading Food and Beverage/Culinary Team

• Leads kitchen management team and ensures proper supervision and coordination activities of cooks and workers engaged in food preparation.

• Demonstrates new cooking techniques and equipment to staff.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.

• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).

• Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage and culinary team by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.

 

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Empowers employees to provide excellent guest service.

• Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.

• Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.

 

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).

• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

• Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.

• Brings issues to the attention of Human Resources as necessary.

• Ensures employees are treated fairly and equitably.

• Coaches team by providing specific feedback to improve performance.

 

Additional Responsibilities

• Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.

• Order and purchase equipment and supplies.



Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

其他要求
国际联号工作经历:优先
语言能力:英语-精通 中国普通话-精通 粤语-熟练
计算机能力:熟练
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
路氹城大马路, 中国澳门
导航
职位联系人
Silvester Chao
人力資源高級經理
对这个职位感兴趣? 最佳东方APP扫一扫 直接和HR聊一聊吧~
--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
澳门新濠影汇W酒店属新濠影汇大型综合度假村的一部分,坐落于路氹金光大道。酒店拥有的557间时尚客房均可饱览迷人的城市景观或繁华的路氹景色。宾客在客房内的W迷你吧调制鸡尾酒之同时,亦可透过蓝牙无线连接配备,于客房内尽情享受自己钟爱的音乐。酒店提供多种餐饮选择,包括供应全日餐饮服务的餐厅、咖啡和鸡尾酒吧、提供现代粤菜的特色餐厅,以及毗邻其旁的特色酒吧。位于最高楼层的特色酒吧坐拥路环的迷人景观,其复古的设计结合以地区特色为灵感的鸡尾酒及美食。酒店提供一流的健身设施和一个室内恒温游泳池。WET游泳池营造了温暖又热情的氛围、绚丽多彩的设计打造出轻松又有趣的环境,是酒店内的必到景点。 AWAY水疗中心设有两间提供速效护理服务的房间及五间理疗房,您可于理疗房放松身心,探索感官愉悦,享受独处时光,或享用速效护理服务,放松身心。欢迎登入我们的招聘网站 : https://careers.marriott.com/w-hotels-careers/,了解更多职场文化和寻找职位空缺。
路氹城大马路, 中国澳门
导航