Team up with counterpart MICE Fulfilment staff to deliver sector/customer specific services as required
与会务执行组的同事合作为客人提供特定的服务
Communicate to his/her superior any issues encountered and other relevant information
当遇到问题时与他/她的上司沟通和提供相关信息
In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
在活动策划阶段,与会议策划人协商确定最佳的会议室配置,推荐茶歇时间,菜单制定,食物与饮品的搭配,会议摆桌安排及会场布置等,从而提高会议效率和生产力
Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
会见每一位会议策划人,汇报当日的活动情况,回顾活动的消费,账单和合同外的消费,从而审核最终的账单
Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
分配后作为首要联系人,为客人提供直接帮助,为了能迅速地满足客人的需求并使他们的活动顺利进行
Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities
管理活动结束后的反馈调查意见的收集,跟进客户以获得活动反馈并确定未来的合作机会
Develop awareness and reputation of the hotel and the brand in the local community
提高酒店和品牌在当地的知名度和声誉
Proficient in Microsoft Office software, strong language expression and writing skills, able to clearly and accurately obtain and convey information to guests, technical staff, management and team members, and can organize information into reports
精通微软办公软件,有较强的语言表达与书写能力,能够清晰准确地获取和传达信息给客人、技术人员、管理层以及团队成员,并能将信息整理成报告
Bachelor degree or above, at least three year related experience in customer relationship maintenance
本科或以上学历,至少三年客户关系维护的相关经验
Be motivated to complete the required work within the given deadlines
能够积极的在所给的期限内完成各项要求的工作
珠海仁恒置业发展有限公司项目为五栋综合楼,分为两标段,包括:一栋地上45层五星级酒店,设有办公楼、会所、餐厅、大堂、商铺及一个4层地下室,可提供324间客房、四栋地上29-36层商住楼;设有一个3层地下停车场,提供1996个停车位,精装修,主体为钢筋混凝土结构。作为珠澳首座铂金级洲际酒店,珠海仁恒洲际酒店位于珠海市情侣南路1号,地处拱北黄金商业地带,毗邻拱北口岸,正对港珠澳大桥珠海与澳门的入口处,步行即可到达广珠城轨拱北枢纽站,地理位置得天独厚。距离拱北口岸1分钟车程,距离澳门机场30分钟车程,距离珠海机场40分钟车程,距离香港机场乘船90分钟,距离广州机场120分钟车程,距离深圳机场150分钟车程。酒店共设有324间华贵且典雅的客房与套房,分布于仁恒滨海中心塔楼的26-46层。采用全新的格局设计,房内均配备高速无线网络和高品质设施,视野景观开阔,远眺香港,近观澳门。位于酒店二层的海景大堂可一览270度海景景观,壮丽非凡。4间不同类型创新的餐饮设施,为宾客缔造视觉与味觉的双重享受。