Welcome Experience Manager 迎宾体验经理
7千-8千
投递简历
发布于 16:36
Welcome Experience Manager 迎宾体验经理
7千-8千
成都-武侯 | 5年以上 | 本科 | 食宿面议 | 招1人
投递简历
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

To supervise Welcome Experience Team and W Lounge, ensures that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction, represents property management in resolving any guest or properly related situation. Maintains condition of the W lounge and orders supplies and equipment. To ensure that the Loyalty area is working in a professional manner at all times, Responsible for hiring, training and development of all Welcome Experience and W Lounge. related talents, so they are hospitable, outgoing and guest oriented.
监督迎宾体验部及 W酒廊,确保他们遵循酒店的规章制度,服务程序及标准并致力于提高所有客人的满意度。确保英才能始终保持专业的态度为客人解决问题。确保W酒廊的设施设备处于良好对客条件并负责每日酒水的采购和报表统计等。负责所有忠诚客户部及 W 酒廊英才的雇用,培训和发展事宜,使他们成为热情好客的和以客人为宗旨的英才。
Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
适应性-当工作区域经受改变和挑战时能在压力下保持业绩水平。
Professional Demeanour Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
专业行为-展示出自信和令人信服的管理能力,维持良好的第一印象并展现W 价值的形象。
Problem Resolution- Ability to record, track and resolve guest problems via properly software (i.e.PMS , GXP, etc,) handle emergencies, and effectively deal with customer issues and complaints.
解决问题-能通过酒店系统(比酒店操作系统,万豪的 GXP 系统等)记录,跟踪和解决客人的问题, 处理突发情况,和有效的处理客人的问题和投诉。
Assist Assistant Welcome Manager to review the related MBV report.
协助迎宾部副经理对相关 MBV 报表进行审核。
Training and supervise talent according to the BSA & LQA standard.
按照 BSA&LQA 的标准培训和监督员工。
Complete all hotel compliance and cooperate with other department.
配合完成成酒店各种合规审计。
Experience working in a luxury or lifestyle-related business/environment would be a highly positive attribute.
有相关奢华或引领时髦潮流的环境中的工作经验者优先。
Full time undergraduate graduation, prefer college English test band 4 or band 6. Communicates and writes with fluency in English and Mandarin.
全日制本科毕业,英语四六级或以上者优先。能够流利使用英文和普通话以书面和口头进行沟通。

其他要求
国际联号工作经历:优先
国内管理公司经历:优先
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第 名
用「最佳东方」APP扫一扫查看你的竞争力分析
工作地址
四川省成都市武侯区成都市高新区交子大道300号
导航
职位联系人
Grace
立即沟通

Grace

HI~对这个职位感兴趣吗?快来下载最佳东方APP和我聊聊吧,还能在线视频面试,方便又安心~

--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
Get ready for your casting, W Chengdu is scheduled to Turn Up The Spice in 2020!Born from the bold attitude and 24/7 culture of New York City, W Hotels, part of Marriott International, Inc., has disrupted and redefined the hospitality scene for more than two decades. Trailblazing its way around the globe, with over 60 hotels, W defies expectations and breaks the norms of traditional luxury wherever the iconic W sign lands. With the mission Ignite curiosity & Expand worlds, W ignites an obsessive desire to stance, sound, scene, taste and body.Ideally located next to city landmark Tianfu Twin Tower in the central business area and financial city  of Chengdu Gaoxin District, W Chengdu boasts 297 stylish guestrooms & suites and bold meetings and events area. Three restaurants & bars are created for energized dining experiences with social nature and cocktail culture. Its indoor WET swimming pool and well-equipped FIT gym are set for detoxication, together with the signature AWAY Spa.Join us, shine on! 准备好,与成都W酒店一起耍出都态!W酒店及度假村是万豪国际集团旗下备受瞩目的特色奢华酒店品牌之一,根植于纽约城大胆无畏的态度和每分每秒都涌动着的活力气息,以20年的成功经验和特立独行的方式在酒店行业独树一帜。W酒店及度假村于全球不断地开拓版图,在各个目的地颠覆固有认知、挑战传统酒店服务的定义,目前在全球颇具活力的城市和度假胜地共有超过60家酒店及度假村。W酒店以激发灵感,开拓视界为使命。以鲜明姿态,音乐文化,质感氛围,悦享滋味,充沛活力作为品牌亮点。 成都W酒店位于成都市高新区金融城中心商务区域,毗邻全新城市地标天府双塔。酒店拥有297间时尚客房和套房,以及多元化的会议和动感活动空间。三间风格各异的餐厅和酒吧提供活力就餐体验和激发宾客社交属性的鸡尾酒文化,纵情愉悦后置身室内碧波泳池(WET)和FIT有型健身中心减压清零,或在标志性的AWAY水疗中心重焕光彩。加入我们,引人注目!
四川省成都市武侯区成都市高新区交子大道300号
导航