• 员工生日礼物
• 管理规范
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 人性化管理
• 六险一金
• 员工关爱

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
认知和欢迎每一位客人，微笑，目光接触，用客人的名字友好的问候。
Address guests' service needs in a professional, positive, and timely manner.
积极，专业，及时地处理客人的服务需求。
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
通过和客人沟通住宿、服务的体验来和客人进行情感投入。
Assist other employees to ensure proper coverage and prompt guest service.
协助其他同事保证覆盖所有的对客服务需求。
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
预见客人的需求，包括聆听、观察客人、询问客人，并且及时地满足客人的需求。
Arrange transportation (e.g., taxi cab, hotel luxury limousine) for guests/residents/visitors, and record advance transportation request as needed.
为客人安排交通（的士，酒店用车）和为客人提前预订用车。
Contact appropriate individual or department (e.g., Bell, Front Desk, Housekeeping, Engineering, and Loss Prevention) as necessary to resolve guest call, request, or problem.
联系相关的人员和部门（例如行李部，前台，客房，工程，防损，等等）保证及时解决客人的问题，要求。
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
接听，记录，跟进所有客人的电话，信息，要求，问题或询问。
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
确保跟进每个到达的客人的喜好，抓住每一个机会预见及满足客人需要。
Respond to guest/resident requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, reservations, and entertainment /sporting events, shopping) by making arrangements or identifying appropriate providers.
协助和回应客人的特殊安排和服务要求（例如，水疗、交通、宗教、婴儿、金融、预定、文体、购物、等等），联系相应的供应商。
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
向残疾人士提供帮助。

Get ready for your casting, W Chengdu is scheduled to Turn Up The Spice in 2020!Born from the bold attitude and 24/7 culture of New York City, W Hotels, part of Marriott International, Inc., has disrupted and redefined the hospitality scene for more than two decades. Trailblazing its way around the globe, with over 60 hotels, W defies expectations and breaks the norms of traditional luxury wherever the iconic W sign lands. With the mission Ignite curiosity & Expand worlds, W ignites an obsessive desire to stance, sound, scene, taste and body.Ideally located next to city landmark Tianfu Twin Tower in the central business area and financial city  of Chengdu Gaoxin District, W Chengdu boasts 297 stylish guestrooms & suites and bold meetings and events area. Three restaurants & bars are created for energized dining experiences with social nature and cocktail culture. Its indoor WET swimming pool and well-equipped FIT gym are set for detoxication, together with the signature AWAY Spa.Join us, shine on! 准备好，与成都W酒店一起耍出都态！W酒店及度假村是万豪国际集团旗下备受瞩目的特色奢华酒店品牌之一，根植于纽约城大胆无畏的态度和每分每秒都涌动着的活力气息，以20年的成功经验和特立独行的方式在酒店行业独树一帜。W酒店及度假村于全球不断地开拓版图，在各个目的地颠覆固有认知、挑战传统酒店服务的定义，目前在全球颇具活力的城市和度假胜地共有超过60家酒店及度假村。W酒店以激发灵感，开拓视界为使命。以鲜明姿态，音乐文化，质感氛围，悦享滋味，充沛活力作为品牌亮点。 成都W酒店位于成都市高新区金融城中心商务区域，毗邻全新城市地标天府双塔。酒店拥有297间时尚客房和套房，以及多元化的会议和动感活动空间。三间风格各异的餐厅和酒吧提供活力就餐体验和激发宾客社交属性的鸡尾酒文化，纵情愉悦后置身室内碧波泳池（WET）和FIT有型健身中心减压清零，或在标志性的AWAY水疗中心重焕光彩。加入我们，引人注目！