岗位要求
§ 持有C1驾照
§ 2年以上驾驶经验




§ 熟悉大湾区路况

营运管理
Operational
 
§  根据礼宾部主管指派，准时接送客人和酒店员工至机场或指定地点。
Sends and picks up guest and hotel associates
from/to airport or any designated place punctually, as assigned by Team Leader
– Concierge.
§  上班前检查车辆，将车辆的任何不确定状况汇报给礼宾部主管以采取必要的行动。
Checks/Inspects vehicle before starting the
shift, reports any unsure condition of the vehicle to the Team Leader – Concierge for necessary actions. 
§  高效地运输客人的行李和酒店货物。
Transports guest’s luggage or hotel goods in an
efficient manner.
§  维护并清洁所有的车辆和设备，以保持专业的形象。
Maintains and cleans all vehicles and equipment
to maintain a professional image.
§  必要时指引客人和访客至酒店设施。
Directs guests and visitors to any of the
Hotel’s facilities when necessary.
§  驾驶任何酒店的车辆，都要依照法规谨慎驾驶，确保不超速行驶。
Drives any hotel vehicles in a careful and
law-abiding manner, ensuring that speed limits are never exceeded.
§  为到店/离开的客人装卸行李
Loads and unloads guest’s luggage for arriving
and departing guests.
§  协助保存客人行李，确保正确的处理、储存及、安全性和遵守程序。
Assists all guests with luggage storage,
ensuring the proper handling, storage, security and procedures are followed.
§  协助阻止未经授权的车辆在行车道上停放。
Assists in preventing unauthorized parking in
driveway.
§  协助阻止闲散人员和不受欢迎的人随意进入酒店。
Assists in prevent entrance of unauthorised or
undesirable persons.
§  主动为客人开/关车门，并问候客人。
Opens Hotel/ car doors, welcomes and greets
guests and visitors when opportunity arises.
§  指挥酒店车道的交通。
Directs traffic in the Hotel’s driveway.
§  需要时协助酒店其他部门。
Assists other departments as requested.
§  确保所有车辆钥匙的妥善保管。
Ensures the safe keeping of all vehicles’ keys.
§  根据汽车保养计划，将车辆送至指定的养护中心。
Sends vehicle to the designated Service Center as per
the Servicing Schedule.
§  对于不能立刻解决的投诉与问题需汇报给礼宾部主管/副理。
Reports complaints or problems to Team
Leader/Assistant Manager – Concierge if no immediate solution
can be found.
§  确保始终有销售员的意识，把握酒店内的销售契机。
Ensures a sales attitude is adopted at all
times and maintains an awareness of all sales opportunities within the Hotel.
§  确保高度了解酒店产品知识及当地信息。
Ensures a high level of product knowledge of
hotel and local area.
§  确保将客人或其他部门的相关反馈通报给礼宾部副理/主管。
Ensures the Assistant Manager/Team Leader – Concierge is kept fully aware of any relevant feedback from either customers or
other departments.
§  确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。
Be knowledgeable and promotes/upsells Rooms,
Outlets, transportation and other facilities/ programmes whenever opportunities
arise.
§  遵循房务部的所有系统和程序。
Complies with all systems and procedures as
laid down by the Rooms Division.
§  对酒店所提供的服务有全面的了解。
Has a thorough understanding of all the
services offered by the Hotel.
§  阅读有关礼宾部的所有通知。
Reads all memos concerning the Concierge.
§  正确记录和更新车辆保养和维修记录。
Accurately maintains and updates the Vehicle
Servicing and Maintenance Record Book.
总则
General
§  按要求出席所有会议并做出贡献。
Attends and contributes to all Meetings as
required. 
§  始终提供礼貌和专业的服务。
Provides courteous and professional service at
all times.
§  熟悉并严格遵守各项交通法规。
Familiars with and strictly adheres to all
Traffic Rules & Regulations.
§  根据安排参加酒店培训课程，以提高工作技能及知识。
Attends hotel and departmental training
sessions as scheduled to improve skills and knowledge.
§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。
Handles guest and associate enquiries in a
courteous and efficient manner, reporting complaints or problems if no
immediate solution can be found, whilst providing feedback for a prompt follow
up.
§  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Is knowledgeable in statutory legislation in
associate and industrial relations, understanding and strictly adhering to
Rules & Regulations established in the Associate Handbook and the Hotel’s
policies concerning fire, hygiene and health & safety.
§  确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation
& grooming.
§  与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague
interactions with good working relationships.
§  依照酒店的“失物招领”程序，处理并上报“失物招领”物品。
Handles and reports “Lost and Found” items
according to the Hotel “Lost and Found”.
§  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Respond to requests to undertake any reasonable
tasks and secondary duties and to changes as dictated by the hotel, industry
& company.
§  能应对工作职责的变化。为了满足营业及客户服务需求，也许会有工作职责的变动，包括调任至其他部门/地区。
To be flexible in
your job function and perform any other reasonable duties and responsibilities
which may be assigned to you, including redeployment to other departments/areas
if required, in order to meet business demands and guest service needs.
§  酒店依靠员工的灵活性以保证已达到的高标准的持续性。因此，此份工作职责仅作为最常用的工作职责的指南，如有需要，可进行修改和调整。






























































































































































The Hotel relies
upon the flexibility of its associates to ensure the continuity of the high
standards currently being achieved.  As such, this job description is only
intended to be a guide to the most regularly performed duties and is subject to
amendment and change as may be considered necessary from time to time.

广州增城凯悦酒店坐落于拥有国家级经济开发区、增城区工商业重镇之称的新塘镇，毗邻购物中心、甲级写字楼及产业办公一体的广州合生汇。酒店将现代简约风格与岭南韵味文化完美融合，诠释活力四射的商旅休闲体验。312间客房与套房和96间配套完善的公寓为您打造舒适雅致的专属空间，酒店设有咖啡厅、享悦中餐厅及大堂酒廊等餐饮设施，嘉宾轩可为行政楼层宾客提供高效私密的个性化服务，各式会议及宴会活动可在850平方米的大宴会厅里迸发灵感。此外酒店还将为宾客提供焕发活力的娱乐设施，如健身房及室内恒温泳池，而室内外儿童俱乐部则可满足宾客在旅途中的亲子需求。酒店地理位置优越，驱车约15分钟即可到达广州东部交通枢纽中心。