职位描述
1. Responsible for daily floor work and handover arrangements and supervision;
负责每日楼层的工作及交接情况的安排和督查;
2. Master the room status at any time;
随时掌握楼层客房的入住状况;
3. Pay attention to guest dynamic, deal with temporary problems, and report to superior leaders when there are major problems.
关注宾客动态,处理临时发生的问题,有重大问题时及时向上级领导汇报;
4. Do spot check of guest rooms;
做好对客房的抽查工作;
5. Care about the associate's work and life problems, and timely summary to the department head;
关心员工的工作和生活问题,及时向部门负责人汇总;
6. Keep abreast of booking information and customers, especially the names of hotel vips and regulars;
及时了解预定资料,了解客情,特别是酒店贵宾及常客的姓名;
7. Keep abreast of booking information and customers, especially the names of hotel vips and regulars。
熟知酒店内外信息,为客人提供准确的问询服务。
上海浦东滨江喜来登酒店地处浦东滨江带,陆家嘴金融贸易区和金桥地区交接处。属于万豪国际酒店集团旗下的全新喜来登品牌酒店。共有562间豪华潮流客房,2间宴会厅以及喜来登标准全日制餐厅和别具风格的&More大堂吧。 作为一家全新标准的喜来登品牌酒店,我们在提供高质量的对客服务的同时,也更关注员工的自我发展和平台搭建。给予员工万豪体系的优质培训和技能指导。我们正在寻找这样的优秀人才:工作有活力、热情,能在自己的岗位上有出色的表现。