• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 帅哥多
• 美女多
• 包吃包住
• 人性化管理
• 员工生日礼物

Job Purpose:     
  
工作目的
      
Responsible for the ongoing efficient operation of Concierge department:  Concierge Desk, Bell Service, Doorman, Drivers and Airport Representatives
  
负责礼宾部工作包括：礼宾台，行李员，迎宾员，司机及机场代表。

KEY RESULT AREAS 
主要工作职责
   
1.    Be responsible for Concierge Services, Bell Service& Drivers.
负责管理礼宾部，提供礼宾服务、行李服务和交通服务。
2.    Provide detailed and accurate information to guestsand other departments on a wide variety of services and facilities both withinand outside the establishment.
向客人和其它部门提供关于饭店内外广泛的服务和设施的详细而准确的信息。
3.    Directs and controls all subordinate to ensure thatall operational matters are handles on time and guest expectations are met.
监管和控制所有下属员工，确保所有运营事项按时处理，并达到客人期望。
4.    Prepares duty rosters and ensuring most efficientuse of manpower resources.
安排员工班次，确保最有效地利用人力资源。
5.    Co-ordinates guest transportation requirements andtakes corrective action in the event of anticipated problems.
协调客人的用车需求，并对可能出现的问题采取正确的措施。
6.    Handles all incoming and outgoing mail, documentingas required.
按要求处理所有进出邮件，和文件。
7.    Interacts with the Resort Host on day to dayoperational matters to ensure guest needs and requests are attended to quicklyand efficiently.
在日常的酒店工作中要与前厅接待沟通，确保客人的需求得到快速有效的解决。
8.    Supervises luggage, message and guest delivery andpick-ups.
管理好所有需要递送和接运的行李，留言和需要接送的客人。

PERSONAL SPECIFICATION
个人能力描述
·     Goodlocal and English language skills
良好的母语和英语技能
·     Abilityto read and write
阅读和书写能力
·     Positiveapproach to customer service
为客户服务的积极态度
·     Ableto handle physically demanding workload
能处理要求的体力工作
·     Abilityto lead, motivate, and develop a team of individuals
个人的领导能力和提高和发展一个团队的能力

阳澄湖悦榕庄&阳澄湖悦柳酒店是进驻阳澄湖度假区的双品牌悦榕酒店，其地址位于阳澄湖美人腿景区东侧，紧邻水岸，视野开阔。酒店拥有业界先进水平的设施和服务品质, 整体设计将自然生态和姑苏历史文化融为一体, 集优美环境与悦榕SPA优势，打造出一个远离尘嚣的城市独特度假胜地。 Banyan Tree Yangcheng Lake & Garrya Yangcheng Lake, is the first Banyan Tree complex resort in the area of Yangcheng Lake, which is located on the east side of the Beauty Leg scenic spot, adjacent to the water bank with a wide exclusive view. The resort features the unique natural resources and décor of the region with historical local culture. Experiencing a deep sense of the lake and garden pavilion relaxing dreams, creating a unique city vacation destination that you deserve to discover. 阳澄湖悦榕庄拥有70间豪华客房，豪华套房及养生套房，拥有可容纳80位客人同时用餐的明月餐厅（全日餐厅）、白云餐厅（中餐厅）以及董事会议室、健身房、游泳池、悦榕SPA及泡泉，精品店等配套设施。 There are 70 luxury suites (including deluxe rooms and suites, wellbeing suites) in Banyan Tree Yangcheng Lake. Equipped with Ming Yue Restaurant (All Day Dining Restaurant) with a capacity of 80-seat; Bai Yun Restaurant (Chinese Restaurant), a Board Meeting Room, GYM, Swimming Pool, Banyan Tree SPA and Onsen, Gallery and other boutique facilities. 阳澄湖悦柳酒店有212间标准客房及养生房，拥有可容纳170位客人同时用餐的全日餐厅、健身房、游泳池及SPA及康乐设施。同时酒店还配备910平米的大宴会厅及7间多功能厅，满足不同会议客人的需求。 There are 212 guestrooms (including standard rooms and wellbeing rooms) in Garrya Yangcheng Lake, Suzhou. Equipped with All Day Dining Restaurant with a capacity of 170-seat; GYM, Swimming Pool, SPA and other recreation facilities. In addition, the hotel has a size of 910㎡ Grand Ballroom and 7 function rooms to meet the needs of different conference guests.