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岗位职责
1.接受线上、线下客户对酒店的预订需求，并予以妥善解决。
2.接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。
3.熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。
4.落实“预订未到宾客”的名单和每日团队取消情况。
岗位要求
1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神；
2.有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力；
3.大专以上学历，普通话标准，谈吐礼貌，声音甜美；
4.熟练掌握基本办公软件操作，中英文打字熟练；
5.具有星级酒店、中介、房产等相关工作经验者优先；
6.具有优良的服务意识和敬业精神，能够适应翻班制。
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名
江苏省苏州阳澄湖半岛旅游度假区 
酒店业--国际高端酒店/5星级
100-499人
私营．民营企业
阳澄湖悦榕庄&阳澄湖悦柳酒店是进驻阳澄湖度假区的双品牌悦榕酒店，其地址位于阳澄湖美人腿景区东侧，紧邻水岸，视野开阔。酒店拥有业界先进水平的设施和服务品质, 整体设计将自然生态和姑苏历史文化融为一体, 集优美环境与悦榕SPA优势，打造出一个远离尘嚣的城市独特度假胜地。 Banyan Tree Yangcheng Lake & Garrya Yangcheng Lake, is the first Banyan Tree complex resort in the area of Yangcheng Lake, which is located on the east side of the Beauty Leg scenic spot, adjacent to the water bank with a wide exclusive view. The resort features the unique natural resources and décor of the region with historical local culture. Experiencing a deep sense of the lake and garden pavilion relaxing dreams, creating a unique city vacation destination that you deserve to discover. 阳澄湖悦榕庄拥有70间豪华客房，豪华套房及养生套房，拥有可容纳80位客人同时用餐的明月餐厅（全日餐厅）、白云餐厅（中餐厅）以及董事会议室、健身房、游泳池、悦榕SPA及泡泉，精品店等配套设施。 There are 70 luxury suites (including deluxe rooms and suites, wellbeing suites) in Banyan Tree Yangcheng Lake. Equipped with Ming Yue Restaurant (All Day Dining Restaurant) with a capacity of 80-seat; Bai Yun Restaurant (Chinese Restaurant), a Board Meeting Room, GYM, Swimming Pool, Banyan Tree SPA and Onsen, Gallery and other boutique facilities. 阳澄湖悦柳酒店有212间标准客房及养生房，拥有可容纳170位客人同时用餐的全日餐厅、健身房、游泳池及SPA及康乐设施。同时酒店还配备910平米的大宴会厅及7间多功能厅，满足不同会议客人的需求。 There are 212 guestrooms (including standard rooms and wellbeing rooms) in Garrya Yangcheng Lake, Suzhou. Equipped with All Day Dining Restaurant with a capacity of 170-seat; GYM, Swimming Pool, SPA and other recreation facilities. In addition, the hotel has a size of 910㎡ Grand Ballroom and 7 function rooms to meet the needs of different conference guests.
