【岗位职责】
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟练总台各项专业业务和技能,搞好对客服务;
4、熟练掌握店内信息,提供准确的问讯服务;
5、负责为下榻酒店的宾客办理入住登记手续;
6、负责客房钥匙的管理和发放工作并严格遵守验证制度;
7、制作有关报表,为其它部门提供准确的接待信息。
【岗位要求】
1、沟通表达能力好,有一定英语基础;
2、熟悉Opera系统操作
3、性格开朗、工作踏实,具有服务意识和责任感;
About Marriott InternationalMarriott International, Inc. (NASDAQ: MAR) is the world’s largest hotel company based in Bethesda, Maryland, USA, with more than 8,400 properties in 134 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts. The company's 31 leading brands.万豪国际集团简介万豪国际集团(纳斯达克股票代码:MAR)是全球最大的酒店企业,公司总部位于美国马里兰州贝塞斯达,在全球逾134多个国家拥有超过8,700家酒店,包括直接经营酒店、特许经营酒店和授权分时度假酒店。公司拥有31个领先的酒店品牌。 About Four Points by Sheraton Guiyang HuaxiFour Points by Sheraton Guiyang is nearby the Guiyang city center in the business center of Guiyang, Guizhou. one upscale international four star hotel, It is invested by Hengyang Real Estate Group Guizhou, and managed by Marriott International. Hotel has 272 guest rooms, There is beautifully decorated Chinese restaurant, All Day Dinning restaurant, Lobby bar, Executive lounge. It has a 900 square meters of grand ballroom and a number of multi-functional meeting rooms, full equipped recreational facilities . Unique geographical location, professional management, and intimate service, Four Points by Sheraton Guiyang will create a high-quality Marriott guests To the Journey experience.贵阳花溪福朋喜来登酒店简介 贵阳福朋喜来登酒店坐落于贵阳市小河转盘商业中心,由贵州恒阳置业集团投资,按国际五星级酒店标准打造的豪华酒店,由万豪国际集团全权管理。酒店拥有包括总统套房在内的各式高品质客房272间;设有装潢精美的中餐厅、西餐厅、大堂吧;并拥有一个900平米豪华宴会厅及多个多功能会议厅;以及完备的康乐设施。得天独厚的地理位置,成熟高端的专业管理,宾至如归的贴心服务,将打造出贵阳福朋喜来登酒店优质的万豪宾客体验。