工作职责
1.对特别事件以及活动保持警惕
2.了解酒店信息并做及时更新
3.为客人提供尽可能礼貌的服务,即时满足客人的要求
4.把客人对我们的建议报告经理,以便作出合理地分析和判断
5.始终贯彻本岗位工作标准。工作标准的使用是为了建立统一的服务标准并让为您服务部给人以深刻的印象
6.确保记录好所有的叫醒服务。必须由另外一个同事复查记录。标准的叫醒服务意味着确保客人接起电话被告知
7.在上岗之前确保良好的仪容仪表和制服整洁
8.清楚了解并时常练习紧急情况的处理过程
9.当接到客人需求时清楚填写客人要求记录单,必须做到20分钟的跟进
10.确保给予员工及客人最新的电话信息
11.在与客人的对话中及时收集客人的喜好
12.在三声铃响内接起电话,正确而礼貌的应答
13.了解当日的餐饮促销活动,供客人参考
14.与客人建立良好关系
15.不要把客人的信息或房号告知来电者
16.时刻保持办公室的清洁
任职要求
1.高中同等及以上学历
2.流利的口头及书面英语
3.计算机知识
4.文件管理知识
5.适应翻班工作
6.热衷于服务
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JW Marriott Hotel Harbin River North is within close proximity to many famous tourist attractions such as Jinhewan Wetland Park, Harbin Ice-Snow World, Siberian Tiger Park as well as the Harbin Grand Theatre. The hotel features 342 spacious and contemporarily designed guest rooms and suites, 95% of the guest rooms have magnificent panoramic views of the islands and rivers that run through the city, which can be enjoyed through floor-to-ceiling windows. JW Marriott Harbin’s five culinary outlets appeal to the tastes of all guests with the options ranging from casual chic to delicate cuisine. The hotel features 2,141 square meters of fully customizable meeting and event space, the hotel also features a 32,800 square meters delicately manicured outdoor lawn, an ideal choice for weddings or other outdoor events. Other facilities include a 24 hour fitness center equipped with state-of-the-art exercise equipment designed to appeal to travelers committed to maintaining their healthy lifestyles while on the road. Every detail of your stay with us is designed to nurture and celebrate your personal passions. We wish you an exceptional stay.哈尔滨JW万豪酒店位于哈尔滨市松北区商圈中心,毗邻金河湾湿地公园、哈尔滨冰雪世界、东北虎林园、哈尔滨大剧院等著名旅游景点。酒店拥有342间宽敞现代设计的客房和套房,95%的客房可透过全景落地窗观赏到贯穿城市岛屿和河流的壮丽景色。酒店5个餐饮区域迎合客人的多种口味,取悦您的味蕾。酒店拥有2141平方米的会议和活动空间及32800平方米的室外草坪,是婚礼或其他户外活动的理想选择。24小时健身中心,配备“力健”品牌有氧健身设施和设备,旨在吸引致力于在旅途中保持健康生活方式的旅行者。您旅居期间所能感受到的每一处细节都将丰富并激发您的旅途热情。我们祝愿您拥有一次灵感与活力迸发的独特入住体验。