【岗位职责】
1、全面负责大堂吧的日常运营管理工作,包括人员排班、服务标准执行及营业目标达成
2、制定并实施大堂吧服务流程与质量标准,确保符合JW万豪品牌服务规范
3、监督食品饮料出品质量,控制成本损耗,定期进行库存盘点与物料管理
4、处理宾客投诉及突发事件,维护酒店高端服务形象,提升客户满意度
5、培训督导服务团队,定期组织专业技能与服务礼仪培训
6、分析营业数据报表,制定促销方案并推动执行,完成月度营收指标
7、协调餐饮部与其他部门的工作对接,确保服务环节无缝衔接
【岗位要求】
1、具备酒店餐饮服务领域工作经验,有高端酒店大堂吧或酒廊管理经验者优先
2、熟悉餐饮服务标准流程,掌握酒水知识及调酒技能
3、出色的团队管理能力,能有效激励服务团队
4、具备较强的成本控制意识与经营分析能力
5、流利的普通话表达能力,英语基础会话能力
6、能适应弹性工作时间,包括周末及节假日排班
7、需要管理酒水库
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JW Marriott Hotel Harbin River North is within close proximity to many famous tourist attractions such as Jinhewan Wetland Park, Harbin Ice-Snow World, Siberian Tiger Park as well as the Harbin Grand Theatre. The hotel features 342 spacious and contemporarily designed guest rooms and suites, 95% of the guest rooms have magnificent panoramic views of the islands and rivers that run through the city, which can be enjoyed through floor-to-ceiling windows. JW Marriott Harbin’s five culinary outlets appeal to the tastes of all guests with the options ranging from casual chic to delicate cuisine. The hotel features 2,141 square meters of fully customizable meeting and event space, the hotel also features a 32,800 square meters delicately manicured outdoor lawn, an ideal choice for weddings or other outdoor events. Other facilities include a 24 hour fitness center equipped with state-of-the-art exercise equipment designed to appeal to travelers committed to maintaining their healthy lifestyles while on the road. Every detail of your stay with us is designed to nurture and celebrate your personal passions. We wish you an exceptional stay.哈尔滨JW万豪酒店位于哈尔滨市松北区商圈中心,毗邻金河湾湿地公园、哈尔滨冰雪世界、东北虎林园、哈尔滨大剧院等著名旅游景点。酒店拥有342间宽敞现代设计的客房和套房,95%的客房可透过全景落地窗观赏到贯穿城市岛屿和河流的壮丽景色。酒店5个餐饮区域迎合客人的多种口味,取悦您的味蕾。酒店拥有2141平方米的会议和活动空间及32800平方米的室外草坪,是婚礼或其他户外活动的理想选择。24小时健身中心,配备“力健”品牌有氧健身设施和设备,旨在吸引致力于在旅途中保持健康生活方式的旅行者。您旅居期间所能感受到的每一处细节都将丰富并激发您的旅途热情。我们祝愿您拥有一次灵感与活力迸发的独特入住体验。