【岗位职责】
1、全面负责酒店房务部门的运营管理,包括前厅部、客房部等,确保服务质量达到品牌标准
2、制定并执行房务部门的年度预算、工作计划及运营策略,控制部门成本
3、监督客房清洁、维护及设施管理,确保客房产品符合卫生、安全及舒适标准
4、优化客户入住体验,处理重大客户投诉及突发事件
5、负责房务部门员工培训、绩效考核及团队建设
【岗位要求】
1、具备酒店房务管理相关经验,熟悉房务部门各环节运作流程
2、出色的团队管理能力,能够有效激励和领导房务团队
3、具备较强的服务意识和客户导向思维,善于处理客户关系
4、良好的沟通协调能力,能与酒店其他部门高效配合
5、能够承受工作压力,适应酒店行业的工作节奏
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JW Marriott Hotel Harbin River North is within close proximity to many famous tourist attractions such as Jinhewan Wetland Park, Harbin Ice-Snow World, Siberian Tiger Park as well as the Harbin Grand Theatre. The hotel features 342 spacious and contemporarily designed guest rooms and suites, 95% of the guest rooms have magnificent panoramic views of the islands and rivers that run through the city, which can be enjoyed through floor-to-ceiling windows. JW Marriott Harbin’s five culinary outlets appeal to the tastes of all guests with the options ranging from casual chic to delicate cuisine. The hotel features 2,141 square meters of fully customizable meeting and event space, the hotel also features a 32,800 square meters delicately manicured outdoor lawn, an ideal choice for weddings or other outdoor events. Other facilities include a 24 hour fitness center equipped with state-of-the-art exercise equipment designed to appeal to travelers committed to maintaining their healthy lifestyles while on the road. Every detail of your stay with us is designed to nurture and celebrate your personal passions. We wish you an exceptional stay.哈尔滨JW万豪酒店位于哈尔滨市松北区商圈中心,毗邻金河湾湿地公园、哈尔滨冰雪世界、东北虎林园、哈尔滨大剧院等著名旅游景点。酒店拥有342间宽敞现代设计的客房和套房,95%的客房可透过全景落地窗观赏到贯穿城市岛屿和河流的壮丽景色。酒店5个餐饮区域迎合客人的多种口味,取悦您的味蕾。酒店拥有2141平方米的会议和活动空间及32800平方米的室外草坪,是婚礼或其他户外活动的理想选择。24小时健身中心,配备“力健”品牌有氧健身设施和设备,旨在吸引致力于在旅途中保持健康生活方式的旅行者。您旅居期间所能感受到的每一处细节都将丰富并激发您的旅途热情。我们祝愿您拥有一次灵感与活力迸发的独特入住体验。