Major Duties & Responsibilities职责义务
1. ADMINSTRATIVE RESPONSIBILITIES 行政职责
a) Assists to ensure that the Chinese Restaurant activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
协助确保中餐厅运作符合其酒店策略,适当执行酒店规章。
b) Oversees the preparation and update of individual Departmental Operations Manuals.
监督部门营运手册的准备和更新的工作。
c) Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
定期主持召开部门沟通会议,确保分部门例会和会议确实有效且有必要进行。
2. CUSTOMER SERVICES 宾客服务
a) Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
确保所有员工遵循品牌承诺并始终提供优异的宾客服务。
b) Ensures that employees also provide excellent service to internal customers in other departments as appropriate.确保员工也为其他部门的内部客户提供良好的服务。
c) Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
d) Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
e) Establishes a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
f) Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
经常亲自证实餐厅客人得到的是最好的服务。
g) Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
在餐厅区域花时间巡视(高峰时段)以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。
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紫云玄清是金坛茅山旅游度假区首家以“维持生态、恢复生态”为规划建设前提,打造环境优先,山水交融,注重建筑空间与茅山自然生态景观相互交融、和谐共生的低密度五星级标准度假酒店。该项目位于江苏省金坛茅山旅游度假区北部核心片区,西临茅山颐园,北接金茅公路,占地1825亩,建设用地面积约216.08亩,建筑面积3.1万平方米,由常州紫云湖旅游开发有限公司投资建设,总投资超10亿元。项目以“生态游憩、休闲度假、文化体验”为功能定位,突出山水交融的自然特色,主要呈现“一核、二带、七区”空间布局和“同心圆式”绿化结构。其中“一核”为湖心酒店;“二带”为入口瀑布景观带、湿地景观带;“七区”为入口区、会议综合区、书画院、酒店配套区、森林生态区、湿地果园、保育生态区;“同心圆式”型绿化由林地、湿地、水系、岛屿、庭院构成。项目将按五星级标准打造高端度假型酒店,建有宴会中心、湖滨酒店、书画院、养生馆和客房区等,客房总数约80间,建成后拟由日本酒店运营公司运营。目前酒店主体建筑已完成,内装硬装施工接近尾声,软装及室内家具陈设即将入场,预计2024年5月对外运营。