• 五险一金
• 技能培训
• 职业规划
• 岗位晋升
• 包吃包住
• 节日礼物
• 带薪年假
• 人性化管理
• 员工生日礼物
• 管理规范

· Support GM to lead and grow all Guest Experienceinitiatives within the property
支持总经理领导和发展酒店内的所有宾客体验计划
· Focus on guestsatisfaction from all touchpoints and identify improvement opportunities
关注所有接触点的客户满意度，并确定改进机会
·  Represent the guests’voice within the hotel, centralize and analyze all available guest feedbackregarding hotel products and services (directly from guests and tools: VOG,Local Measure, Accor Customer Digital Card, ResaVision…) 
在酒店内代表客人的声音，集中和分析所有关于酒店产品和服务的客人反馈（直接来自客人和工具：VOG、本地评估机构、雅高客户电子卡、ResaVision……）
·  Encourage talents toinvite guests to complete the hotel guest satisfaction survey
鼓励人才邀请客人完成酒店客人满意度调查
·  Fully master guestsatisfaction tools to monitor and drive the Reputation Performance Score (RPS)as well as CompIndex
全面掌握客人满意度工具，以监控和推动声誉绩效评分（RPS）和综合指数
· Manage responses to allguest feedback, as per Accor’ recommendation 
根据雅高的建议，管理对所有客人反馈的回应
· Share guest insightsduring morning briefing to GM, HOD and talents: negative as well as positivefeedbacks
在早会上向总经理、部门负责人和人才介绍客人的见解：正面和负面反馈
· Performing root-causeanalysis in each touchpoints, problem resolution & prevention plans,following-up on necessary actions and implementation 
在每个接触点进行根本原因分析、问题解决和预防计划，跟进必要的行动和实施
· Deep Dive on Member’sexperience and satisfaction and work closely with the loyalty activist toimplement clear action plans
深入了解会员的体验和满意度，并与顾客忠诚项目负责人密切合作，实施明确的行动计划
· Conduct monthly guestexperience meeting to communicate performance, support and follow up on actionplans
召开每月宾客体验会议，沟通绩效、支持和行动计划跟进

所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。深圳鹏瑞莱佛士酒店位于深圳湾金融中心，直接与前海新经济开发区相连，并直临港深大桥和香港出入境，到达香港中心只需30分钟的车程。酒店拥有168个宽敞豪华的客房，同时酒店也有6间餐饮场所、健身中心、水疗、室内游泳池、大宴会厅和各种会议室。在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities.Raffles Shenzhen is located in the Shenzhen Bay Financial Center, with direct connections to the new Qianhai Economic Zone. And with the Hong Kong Bridge and border crossing just opposite, it will only be a 30-minute drive to the central of Hong Kong. The hotel features 168 spacious and luxurious guestrooms, all with expansive views. There is a choice of 6 F&B venues, Fitness Centre, Spa, Indoor swimming pool, Ballroom and various meeting rooms.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand.深圳鹏瑞莱佛士酒店公开招聘日(工作日）Raffles Shenzhen Open Day 时间：每周一至周五早上十点到十二点；下午两点到五点Date & Time: Every Monday to Friday, 10:00-12:00；14:00-17:00地点：深圳市南山区粤海街道中心路3008号，深圳湾壹号广场7栋，深圳鹏瑞莱佛士酒店负一层人才与文化部办公室Venue: Raffles Shenzhen, B1F, T7, One Shenzhen Bay, Zhongxin Road 3008, Nanshan District, Shenzhen投递简历小贴士 Tips for you 通过最佳东方网站投递(请您耐心等待回复，无需重复使用邮箱再次发送)；Apply the position via veryeast.com (please wait for the reply, do not send your CV again to email)；