• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 员工生日礼物
• 年度旅游
• 帅哥多

1.   Control the availability of rooms, room types,accuracy of room count and rate categories together with Revenue Manager
   与收益经理一起控制待用房间、房间类型，确认房间数量与房价类别。
2.   Maximize occupancy, revenue and average rate whilemaintaining high service standards. 
   在维持高标准服务水平前提下尽量提高客房出租率、客房收益、平均房价。
3.   Review arrival information on a daily basis, VIPs,regular guests, Marriott member Guest, long staying guests, groups, specialrequests etc. Follow up with relevant department.
   上岗前查看当日VIP贵宾、常住客人、万豪会员顾客、长住客人、团队客人以及特
   别要求，并通知有关部门。
4.   Approve upgrades and special amenities
   批准升级和特别赠品。
5.   Adhere to complimentary rooms procedures
   坚持免费房程序。
6.   Liaise with the Housekeeping Department to ensureroom image is maintained and the “  RoomReady on Arrival” policy is adhered to 
   与客房部协调以确保房间形象和“待用房”政策得到保持。
7.   Ensure Front Office personnel handle guestregistration efficiently, promptly and courteously
   确保前厅部员工高效、快速、礼貌地处理客人登记。
8.   Be aware of all establishment credit policies andprocedures
清楚明确地建立信用政策和程序。
9.   Liaise closely with Finance Department to ensurethat credit procedures are properly carried out
   与财务部门建立紧密联系，确保信用政策正确合适地执行
10. Ensure correctforeign currency exchange procedure
确保正确的外币兑换程序。
11. Ensure correcthandling of safe deposit boxes
确保正确使用保险箱。
12. Know systemrecovery procedures
了解系统恢复程序
13. Conduct guestroom inspections together with the Executive Housekeeper
与行政管家一起查房。
14. Responsible forthe compilation of statistics for Front Office and the provision of reportsrelation to that area
负责前厅部资料和其他相关报告编制。
15. Ensuredepartmental reports are prepared accurately and distributed on schedule
确保部门报告准确准备并准时呈交。
16. Set up Systemsto monitor achievement of departmental goals and objectives
建立系统监督以便达到部门的目标。
17. Managedepartment strategic planning and development
负责部门战略规划与发展。
18. Manage thedevelopment of department operating plans and reports in order to improvestrengths, overcome weaknesses and capture opportunities
负责部门运作规划与报告以确保提高强项、克服弱点，从而寻找改进的机会。
19. Set up systemsto capture guest feedback and present to Management on a regular basis
建立顾客反馈系统，定期向上级汇报。
20. Institutesuitable processes to allow for introduction of managed change within thedepartment
建立恰当的程序以促进本部门管理创新。
21. Design internalreporting systems required by the department
按部门需要建立内部报告系统。
22. Manage thedevelopment of new products and services
负责开发新产品与服务。
23. Manager qualityimprovement
负责质量改进。
24. Handle andstore stock according to stock control procedures
按照库存管控程序处理和储备库存。
25. Coordinate workoperations within the department
进行部门内部工作协调。
26. Developperformance standards for operations in the department 
建立部门标准服务程序
27. Assess workoperations and prepare plans to implement change when required
评估工作表现，并在必要时制定调整计划
28. Prevent andresolve grievances
调解和避免矛盾。
29. Recruitassociates together with Human Resources Manager
与人事部经理一起招聘新员工。
30. Disciplinestaff when applicable
约束员工遵守纪律。
31. Provide ongoingadvice and support to staff under your supervision
给予所管辖的员工以不断的建议和支持。
32. Implementappropriate management practices that provide staff motivation andcommunication
实施合适的管理方式给予员工动力和沟通。
33. Ensure on-goingdepartmental training
负责部门培训。
34. Manage thedelivery of high quality service to guests
负责向客人提供高质量的服务。
35. Manage thedevelopment and implementation of guest service strategies
负责建立并完成对客服务战略。
36. Ensure guestneeds and reasonable requests are met
确保满足客人需求和合理要求。
37. Seekopportunities to continually improve guest service
不断地寻找机会提高对客服务质量。
38. Identify VIP,Marriott member, regular and long staying guest, develop rapport to offerpersonalized service and assistance
确认VIP贵宾、万豪会员、常规客人和长住客人，并建立和谐的关系以提供个性化的服务与帮助。
39. Takeappropriate action to resolve guest complaints
采取恰当的方式处理客人投诉。
40. Promote thehotel and Marriott Lin an product and service 
促进销售酒店和万豪产品与服务的销售。
41.  Maintain a high level of product and serviceknowledge in order to explained sell services and facilities to guests
熟悉产品和服务知识,以便向客人介绍和销售服务和酒店设施。
42. Adhere to thehotel’s security and emergency policies and procedures
坚持酒店安全制度、紧急情况处理规定和程序。
43. Log securityincidents and accidents in accordance with hotel requirements
按照酒店要求记录安全日志和事故记录。
44. Ensure a highlevel of cleaning is maintained in work area
保持维护所在工作区域的高度整洁。
45. Set team goalsin consultation with team members according to hotel / department goals,policies and practices
根据酒店/部门目标、政策和实际情况与工作小组成员一起制定小组目标。
46. Prepare andmaintain files, reports, letters, memorandums and other relevant businessdocumentation
准备和维护档案、报告、信函、备忘录和其他相关业务资料。
47. Ensure allreporting and servicing deadlines are met on a timely basis
确保所有报告和服务都按时完成。
48. Abide by theservice standards
在工作中遵循服务标准。
49. Abide by theHotel’s Policies and Procedures, Marriott Code of Business Conduct and thehotel’s Associate Handbook.
遵守饭店的工作政策及程序，遵守万豪的商业行为规范以及员工手册中的条款
50. Carry out othertasks as directed by your supervisors
完成你上级交待的其他任务。
51. Buildrelationship with local PSB officer.
跟当地出入境管理所保持良好工作关系。
52. Holding monthlyFO associates representative meeting, get feedback to all section managers forFO team’s spirit. 
组织每月前厅各部门代表会议，并把相关建议和意见反馈给部门经理。
53. Holding theweekly FO operation meeting with all section heads.
每周组织前厅各部门经理营运会议。
54. Communicate andexchange the comments with FO section heads. 
与各部门保持沟通和交换建议。

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