• 五险一金
• 带薪年假
• 领导好
• 包吃包住
• 技能培训
• 节日礼物
• 管理规范
• 帅哥多
• 美女多
• 岗位晋升

协助宾客服务中心经理监管电话房的运作，并确保对所有内部和外部的打电话者提供有效而周到的服务。该职位主要负责预订部的有效运行。
Assist the Guest Service center Manager to supervise the operation of the PABX room and ensure the effective courteous services to all internal and external callers.responsible for the efficient functioning of the Reservation department.
进行有效的交接班简报工作，以明确酒店活动和运营要求
Conducts shift briefings to ensure hotel activities and operational requirements are known
在当班期间监督宾客服务中心运营情况，包括：
Supervise front desk operations during assigned shift including:
           维护客户信息
           Maintenance of guest information
           维护当地活动的信息
           Maintenance of information about local events
           接听电话并确认电话服务员工能熟练接听电话
           Answer telephone calls and ensure they are handled professionally by the Telephone  
           Operator           
           确保将所有长途电话留言实时递送至酒店客人处
           Ensure all overseas messages are delivered to the hotel guests promptly
           回顾电话房的工作程序以便改进，并将建议提交给宾客服务中心经理
           Review the work procedures at the PABX room for improvement and recommend to the 
           Service Centre Manager
           为所有电话服务下属和新员工提供适当的培训
           Provide proper training to all Telephone Operators and new recruits
           确定所有相关设备运转良好，包括电话系统，所有长途电话的计算机打印输出，数据转换
           的接口系统，语音信箱系统，唤醒电话系统以及电话等候音乐系统等。若出现反常情况应
           立即通知相关服务承包商
           Ensure all related equipment is functioning in order. Such as the PABX system, the 
           computer printouts on all long-distance calls, the call accounting interfaces system, the 
           voicemail system, the “wake-up call” system as well as the “music-on-hold” system. 
           Report any irregularities to the respective service contractor at once
           协助解决严重投诉问题
           Assisting with serious complaints
监督预订部文员的日常职责，包括新增预订，员工对客户的回应，旅游代理商的佣金
Supervise the Reservations Agents in their daily duties, including pick up, staff response to clients, travel agents’ commissions, etc.
确保录入销售合同的价格至系统，便于后续操作
Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations
管理预订未抵店和延迟取消费用
Control no show and late Cancellations charges
提前一天检查预订信息、确认所有贵宾的抵达
Check Reservations made the previous day and all VIP arrivals
监督前厅部对客人档案的记录工作
Monitor front office tracking of guest history data
密切跟进竞争酒店发展状况（酒店入住率、装修、特殊活动、主题活动等）
Keep close follow up on developments of the competitor hotels (occupancy, renovation, special   campaigns, theme events etc.)
与酒店其他部门保持友好往来，确保能够识别顾客的需求或将其需求报告给其他相关部门，做到优质服务
Maintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery
监督未来几个月已预订情况
Monitor reservation pick up for the coming months
检查官网和OTA房态，尽可能达到客房入住率最大化
Check the Brand website and OTA room availability in order to reach high occupancy

厦门SM城市广场voco酒店位于厦门岛正中央，距乌石浦4B地铁口仅200米，交通便捷。酒店拥有325间时尚客房，并配备西餐厅、大堂吧、会议室及大宴会厅，满足商务与社交需求。酒店有配套健身房、室内游泳池及瑜伽室为宾客与员工提供全方位的休闲体验。作为菲律宾SM集团在国内投资的首家酒店，亦是福建地区第一家voco品牌酒店，酒店由洲际酒店集团委托管理，计划于2026年3月31日盛大开业。加入我们，与国际团队携手，开启精彩的酒店职业生涯！