• 五险一金
• 节日礼物
• 领导好
• 带薪年假
• 岗位晋升
• 包吃包住
• 员工生日礼物
• 年度旅游
• 管理规范
• 帅哥多

Ensure commercial management techniques of availability control are applied to achieve a maximisation of room revenue for the hotel. 
在控房方面运用商业的管理技巧使酒店的住房收入达到最大值
Ensures the accuracy of the reservations received from all sources according to the hotel room availability and rate structure.
根据酒店可售房型及价格构架，接收并准确录入各订房渠道的预订
Provide guest with update hotel information on the hotel product, including room type, room rate, F&B promotion, opening hour…
提供客人酒店各种产品及服务的最新信息 (例,房态,房价,餐饮推广及营业时间等)
Always try to sell higher rate rooms first (up selling) by promoting the features of the premium room versus standard room.
通过推销与普通客房相比高级客房特色的方式销售高级客房 (增销)
Always try to sell other service to the guest such as limousine transportation service.
尽力销售酒店其它产品(例.租车服务)
Always offer alternative options when meeting resistance such as alternative rate/date/room type/waitlist
遇到困境时为客人提供多项选择 (例:其它价格/其它房型/等候名单)
Ensure all guest requests are responded immediately.
    确保所有客人需求得到即时回复
Performs duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, etc.
履行秘书的职责, 包含准备预订单,整理文档资料,收发传真等.
Prepare arrival list for the following day.
准备第二天的到店预订列表
Record all refused business with reasons for refusal.
记录所有未接受预订及其原因
Assist Reservation Supervisor in preparing the daily/weekly/monthly Report
协助主管准备每日，每周及每月报表
Maintain and update guest history and collecting marketing information.
保持及更新客史数据并收集市场数据
Communicate with other department and within the department in a professional and positive manner
用专业和积极的态度与部门内部及其它部门进行沟通交流
Maintains cleanliness and tidiness of the department
保持部门的清洁和整齐
Comply with all company policies relating to Reservation Sales Centre
遵守酒店所有与预订销售中心相关的规章制度
Ensure the delivery of friendly and efficient guest service with poise while speaking with a smile in your voice.
将微笑融入声音，为客人提供友好、高效、真诚的服务。
Process jobs using FCS and follow up as necessary to ensure tasks are processed to meet target service delivery timelines.
运用FCS进行工作，适时跟进，确保所有客人需求都能在既定的时间内完成。
Participate in the Reservation Sales Centre weekly audit program to continually improve individual and department performance.
参与预订销售中心每周的检查项目，从而持续提高个人及部门的表现。
Be aware of the reports reviewed from the PABX system, the data extracted from them including the average hold time, volume of calls per hour, percentage of answered calls, average call duration etc.
理解利用PABX报表分析获得的数据，包括平均用时，每小时的电话量，接话百分比，平均电话时长等。
Accurately take information and process guest requests into various information systems such as Micros,  FCS or Opera.
能准确获取信息并将宾客的要求输入不同的信息系统，例如：Micros，FCS，Opera。
Understand their role in an emergency situation in the hotel.
知道在酒店紧急情况下自己应扮演的角色。
Attend assigned training sessions on time and as scheduled.
准时参加已安排的培训课程。
Ensure attendance to work is on time as scheduled.
按照预先安排的班次准时上岗工作。
Fully understand hotel FCS, PABX including call accounting & voice mail systems and be familiar with the PMS; able to perform basic trouble shooting.
能熟练使用FCS,PABX（包括话费结算，语音信箱系统）和PMS系统，并排除基本故障。
Be familiar with hotel emergency procedures e.g. fire alarm
熟悉酒店紧急情况处理程序，例如：火警的处理。
 
Others 其他
Perform any duties as assigned by the management deemed necessary.
执行任何管理层委托的工作。

About The Langham, Hefei关于合肥栢景朗廷酒店Langham Hotels and Resorts is founded on over 150 years of history, dating back from 1865 when The Langham, London opened as one of Europe’s first “Grand Hotels”.伦敦朗廷酒店的历史要追溯到1865年，该酒店不仅是欧洲首家奢华酒店，它也开启了朗廷酒店及度假酒店逾150年的瑰丽传奇。 Opening in the first half of 2018, The Langham, Hefei is strategically located in the political, cultural and commercial center of Hefei. It will provides 339 luxurious rooms and suites, non-column ballroom with 1400sqm and 9 multi-functional rooms, a Three Michelin Stars Cantonese cuisine restaurant T’ang Court, the Chuan Spa with the principles of traditional Chinese medicine and Five Elements, full equipped Health Club and indoor swimming pool and the magic rose garden. The Langham, Hefei will deliver exceptional experiences to discerning guests across the globe.合肥栢景朗廷酒店将于2018年上半年绚丽开业！酒店位于合肥市政治、文化与商业中心，位置优越，交通便捷。拥有豪华客房339套，1400平房米无柱超大宴会厅及9个多功能会议室，蝉联米其林三星的“唐阁”粤菜餐厅，结合传统中医与五行元素的“川”水疗，设备齐全的健身中心和室内泳池，梦幻玫瑰花园，将为全球旅客提供与别不同的住宿享受。Please join us!合肥栢景朗廷酒店现诚邀您携手共赴辉煌前程！About Langham Hospitality Group关于朗廷酒店集团A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. Benefits 我们的福利：Competitive Compensation 具有市场竞争力的薪酬Double Dayoff 每周双休Paid Annual Leave 带薪年假Insurance and Housing Fund 五险一金Rich Staff Meal and Comfortable Staff Dormitory 丰盛的员工餐和舒适的员工宿舍The World's Leading Training System 全球领先的培训体系Free Stay at the Langham Hospitality Group’s hotels 免费入住朗廷集团旗下酒店Interview Files面试请携带以下资料：Bi-lingual CVs 中英双语简历一份ID Card 身份证复印件一份Photo 一寸彩色证件照一张Diploma Copy 最高学历证明复印件一份Contact联系方式：Tel 咨询热线：（0551）6568 8888E-mail 招聘邮箱：tlhfe.career@langhamhotels.com