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Responsibilities:
工作职责
1.To assist the Assistant Front Office Manager in directing and controlling all Front Office activities, ensuring the hotel meets its financial and guest satisfaction objectives.协助前台副经理监管和控制前台所有工作，确保酒店实现其财务和客人满意度的目标。
2.Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations.
全面负责整个前台的服务标准，确保他们保持高度精确的标准，满足或超出客人期望。
3.Attends to all guest complaints immediately and initiates corrective actions and follow ups.
立刻关注所有客人投诉，采取正确的解决方式并跟进
4.Interacts with guests actively soliciting feedback.
积极征求客人的反馈意见。
5.Sumarize and analyze guest complaints and requests, assist to make a related training plan to coduct training according to the training plan.总结和分析客人投诉及需求，协助制定相应的培训计划并按计划实施培训。
Job Specs
职位要求
1.Degree or Diploma or Vocational Certificate in Hotel Management or equivalent.大专以上学历，酒店管理或相关专业的文凭或职业证书。
2.Good English Language Skills.Advantageous to communicate inother languages including local language.
流利的英文交流能力，包括用本地语言和其他语言。
3.Good interpersonal skills required.良好的沟通技能。
国际联号工作经历：优先语言能力：英语-精通计算机能力：良好
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
高新区泉星东路9号 
酒店业--国际高端酒店/5星级
100-499人
外商独资．外企办事处
Banyan Tree Hotels and Resorts is a leading manager and developer of premium resorts, hotels and spas in the Asia Pacific, with 36hotels & resorts, 73 spas, 91 galleries & 3 golf courses. The company maintains a workforce of more than 40 locations in 27 countries reflecting the same diversity in culture as its resort destinations.We take great pride in all we do for our properties, our guests and most importantly, our associates, because you are the ones who really make the difference and ensure that every guest encounters a true Banyan Tree Experience. Angsana Zhuhai is located at Phoenix Bay, Xiangzhou district. It is the 1st phase of our 3 projects with 202 luxurious sea-view rooms, All Day Dining Restaurant, Asian Specialty Restaurant and our award winning SPA. The exterior design are of the local Lingnan construction and the interior are filled with colors and artistic designs. We are scheduled to open in the first quarter of 2018.Banyan Tree follows…… Do join the team if building a perfect family and environment is on your mind.悦榕集团是亚太区顶尖度假村、酒店及SPA的营运开发商。直至目前为止, 有36家度假村、73家水疗、91家悦榕阁与3个高尔夫球场。足迹遍布28个国家，犹如我们的度假村地点一样，反映多元文化。对于我们来说，酒店员工及客人都是引以为傲的财富，尤其是我们的员工，因为正是你们成就了我们的独树一帜，并且让客人真正体会到悦榕集团的风格。珠海凤凰湾悦椿酒店位于美丽的香洲区凤凰湾。整体项目共三期，首期202间全海景豪华客房，美食荟萃的全日制餐厅、东南亚特色餐厅及享誉盛名的悦椿SPA，让你尽享曼妙时光。酒店外观彰显岭南建筑风格，内部装饰配以个性颜色与设计。酒店已于2018年3月26日盛大开业！悦榕庄项目紧随其后……如果您想致力于创造一个完美的酒店管理团队与氛围，欢迎加入我们！感谢您的关注，请通过系统发送简历，或直接发送简历至以下邮箱：HRSupervisor-Zhuhai@angsana.com, 我们会尽快与您联系。
