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1.遵循品牌承诺并始终提供优异的对客服务
2.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决
3.确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务
4.以协助和灵活的态度与其他员工密切合作，关注酒店的整体成功和客人的满意度
5.根据顾客意见调查结果，确保所有改进措施贯彻执行
Jod Description:
1.Deliversthe brand promise and provide exceptional guest service at all times
2.Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily
3.Ensuresthat all company minimum brand standards have been implemented, and thatoptional brand standards have been implemented where appropriate
4.Worksclosely with other Front Office Associate in a supportive and flexible manner,focusing on the overall success of the Hotel and the satisfaction of Hotelguests
5.Respondsto the results of the LRA and ensures that the relevant changes are implemented
位求职者投递了该职位，你的简历匹配度为
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名
海南省三亚市海棠湾镇海棠北路68号 
酒店业--国际高端酒店/5星级
500-999人
外商独资．外企办事处
三亚海棠湾君悦酒店中国 海南 三亚三亚海棠湾君悦酒店是一家精心设计的度假型酒店，也是著名酒店集团凯悦旗下豪华品牌“君悦”进驻海南的第一间。坐拥一线迷人海景，遥望素有“情人岛”之称的蜈支洲岛，海棠湾象一颗璀璨的明珠洒落在海南岛的东部海岸，以其蓝天白沙，椰影婆娑，海风和煦最为著名。宜居海棠湾被得天独厚的自然环境环绕着，青山，湿地，秀湖，河流……三亚海棠湾君悦酒店拥有435间现代风格的客房、套房和别墅，包括宴会厅在内的功能完善的会议设施，会议室和独特的住宅式的多功能场地，水疗会所以及大量为家庭度假客人专设的娱乐设施。五间特色餐厅和酒吧提供地道的美食体验，精品廊购物，并毗邻三亚各大高尔夫球场。酒店距离三亚凤凰国际机场34公里，三亚市区26公里，及紧邻50公里内三亚各个观光胜地。三亚海棠湾君悦酒店为您提供的是一次难忘的假期，一次成功的会议，一种崭新的度假休闲生活方式！Grand Hyatt Sanya Haitang Bay Resort and SpaSanya, Haian, ChinaA purpose-designed resort and spa, the new Grand HyattSanya Haitang Bay Resort and Spa will enter the market as the first Grand Hyattin Hainan. Located in the centre of Haitang Bay, overlookingWuZhiZhou Island on the “National Coast” - a shining pearl situated on theeastern coast of Hainan Island - famous for its blue sky, white sand, dancingcoconut trees and warm sea breeze. Haitang Bay is also surrounded by green,hills, wetlands, lakes and rivers. All of nature’s gifts areavailable in Haitang Bay.The five-star beach resort will offer 435 spaciousrooms, suites and villas, extensive integrated event and meeting facilitiesincluding the Grand Ballroom, meeting rooms and Grand Residence, Huan Spa andextensive recreation facilities for the entire family. ?Five restaurantsand bars offer authentic cuisines, shopping and access to Sanya’s best golfinghotspots. The resort is 34 km from the airport, 26 km to Sanya city and within50 km to Sanya’s top tourist spots and attractions and we are less than 15minutes’ walk from Asia’s largest duty free shopping complex – China Duty Free(CDF).Grand Hyatt Sanya Haitang Bay Resort and Spa willentertain and provide a memorable vacation, event or lifestyle experience.
