岗位职责
1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2.查看交班记录,了解上一班的移交事项,并负责处理。
3.熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。
4.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。
5.熟练总台各项专业业务和技能,搞好对客服务。
6.熟练掌握店内外信息,提供准确的问讯服务。
7.负责为下榻酒店的宾客办理入住登记手续。
8.负责客房钥匙的管理和发放工作并严格遵守验证制度。
9.制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1.大专以上文化程度,懂得英语,能熟练使用Opera系统优先考虑。
2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
4.相貌端正,身体健康。
HOTEL INTRODUCTION Howard Johnson Agile Plaza Chengdu an international hotels is invested by the Sichuan Agile Real Estate Development Co. , Ltd and managed by the Greater China Hospitality Co., Ltd. The hotel is located in Tianfu New District, adjacent to Luxehills International Golf Course, Century City Convention Exhibition Center and the Western China International Expo City. The unique location gives it a tranquil natural scenery. 335 spacious and elegant rooms bring you a special comfortable experience. While here, guests can embark on a culinary journey with the choices of four restaurants serving Cantonese cuisine, Sichuan delicacy and contemporary specialties. Furthermore, the hotel has outstanding meeting facilities that incorporate great flexibility and proximity. 4500 square meters of function space is well organized by our experienced team with fully technology for every efficient meeting. To unwind, a health club, perfect Spa, outdoor & indoor swimming pool, badminton courts, basketball courts and tennis courts await. Whether staying for leisure or business, you’ll be right at home at the Howard Johnson Agile Plaza Chengdu. Your Expectations Are Exceeded! We are looking forward to welcoming you to Howard Johnson Agile Plaza Chengdu. 酒店介绍 成都雅居乐豪生大酒店是由四川雅居乐房地产开发有限公司投资建设,大中华酒店管理有限公司管理的国际连锁品牌酒店。位于成都天府新区,毗邻麓山国际高尔夫球场、成都世纪城新国际会展中心和中国西部国际博览城,独特的地理位置使其拥有静谧的自然风光。酒店精心打造335间温馨惬意的客房与套房,贴心的服务和完善的设施带给您难忘的住宿体验。酒店拥有4间时尚个性的餐厅及酒廊,诚邀资深总厨主理,呈现现代奢华与巧思创意的激情碰撞。既有地道川菜的精彩呈现,又有经典与时尚相融汇的正宗粤菜,带来“食在广东”的精心之作。总面积达4500平方米的会议室、宴会厅均配备专业的视听设备和无线网络设施,可根据您的会议、宴会需求灵活变换,专业的团队将提供一站式跟进服务,带给您最贴心的感受。闲暇时,配备完善的康体健身中心是您理想的去处,器械健身房、室内恒温泳池、室外景观泳池、室内篮球馆、羽毛球馆、网球馆、乒乓球室、桌球室、舞蹈室及水疗中心等为您卸下疲惫.我们热切期待您的加入!We are looking forward to your joining!