• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理
• 员工生日礼物
• 补充医疗保险
• 年度员工激励
• 免费工作餐
• 提供员工公寓

主要工作职责（包括但不限于以下内容）：
负责保持行政酒廊的平稳正常运营,确保所有客人的需求得到满足,保持酒廊的清洁,补充食品和饮料,提供必要的食品和饮料供应和其他项目日常运营所必需的。
完成首席管家安排的其它工作。

任职资格：
1. 大学本科及以上学历为佳。
2. 熟练的中英文书写和口语能力。
3. 良好的人际交往和沟通能力。
4. 能够独立工作和团队合作。

经验要求：
有前台实习或工作经验，可以使用Opera系统。

OUR PURPOSE AND CULTURE 
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
 
THE TEAM
You will be part of the Manor Club team, the heart of our personalized luxury experience for VIP guests. Working closely with the Chief Butler and fellow associates, the team is dedicated to delivering thoughtful, intuitive, and seamless service within the Manor Club and related guest touchpoints.
 
YOUR ROLE
As a Manor Club Guest Services Associate, you play a key role in creating memorable, refined, and highly personalized experiences for our Manor Club guests. You will support the daily operations of the Manor Club, engage directly with guests during their arrival, stay, and departure, and collaborate closely with internal teams to ensure every detail meets Rosewood’s service standards. Your contribution directly enhances guest satisfaction, loyalty, and the overall success of the hotel.
 
HOW YOU’LL MAKE THE PLACE 
- Deliver exceptional, personalized service to Manor Club guests throughout their stay, including check-in and check-out experiences
- Welcome, assist, and engage guests proactively, ensuring their preferences and needs are recognized and fulfilled
- Handle guest inquiries and complaints professionally, ensuring timely follow-up and resolution in collaboration with the Manor Club leadership
- Coordinate closely with Housekeeping and other departments to ensure VIP, long-stay, and special-request rooms are prepared to standard
- Maintain accurate guest history records and ensure compliance with local PSB registration requirements
- Support Manor Club lounge operations, including food and beverage service, lounge presentation, and meeting or event assistance
 
COULD THIS BE YOU?
- You hold a bachelor’s degree from an accredited university, college, or hotel school
- You are passionate about luxury hospitality and delivering meaningful guest experiences
- You communicate confidently and professionally in both Mandarin and English, verbally and in writing
- You have strong interpersonal skills and enjoy working collaboratively within a team
- You are comfortable using hotel systems and applications such as Microsoft Office and Opera PMS
- You are goal-driven, detail-oriented, and committed to continuous learning and self-development
 
OUR COMMITMENT TO YOU 
 At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

ROSEWOOD BEIJING 北京瑰丽酒店As the first China property for Rosewood Hotels & Resorts®, Rosewood Beijing takes contemporary sophistication to new heights. This elegant hotel in Beijing features unrivalled life style artistry that reflects the capital city’s compelling culture, history and geography. Located in the prestigious Chaoyang District, this elegant Beijing hotel delivers a unique blend of modern sophistication and comfort. Rosewood Beijing lies in the heart of Beijing’s Central Business District (directly across from the iconic CCTV Tower), surrounded by urban skyscrapers, high-end shopping and famous entertainment. 北京瑰丽酒店是瑰丽酒店和度假酒店品牌在中国的首家酒店，拥有283间客房，设施极致卓越，充满现代气息，将温馨、精致与宁静巧妙融合。酒店客房面积在京城首屈一指，融入居家风格，宛若高雅的现代化公寓。客房内装潢均采用天然色调及富有质感的面料，浴室极为宽敞，还提供步入式衣橱，注入时尚的居家风情元素，糅合东方韵味，是结合豪华、惬意的居停之所。北京瑰丽酒店设有六间餐厅与酒廊，奉上正宗国际风味美食，酒店还配备Sense水疗中心、室内泳池、健身室、瑜伽室以及面积达2,750平米的会议及宴会场地。酒店将宽敞的户外空间融入多项设施，餐厅、休闲设施和会议场所均配备露台、花园和阳台，风格独树一帜。