Job Duties (including but not limited to) 主要工作职责(包括但不限于以下内容):
1. Work collaboratively and build relationships with other departments to ensure that service standards are consistently consistent and high. Provide unparalleled service and hospitality to guests to create a great, memorable experience.
与其他部门通力合作,建立良好的关系以确保服务标准能够持续的保持一致和高标准。为客人提供绝无仅有的服务与热情,营造一段美好,值得回忆的经历。
2. Ability to deal with staff and guest issues in a timely manner, resolving all issues in an effective and professional manner, and ensuring that both guest and staff issues are resolved to their satisfaction.
能够及时的处理员工,客人之间的问题,采用有效的方式与专业的态度解决所有的问题,并且要确保不管是客人还是员工的问题得到了满意的解决。
3. Always put the guest first in front of any work.
在任何工作面前总是要把客人放在第一位。
4. Ensure that the service procedures of the department are adhered to.
确保坚持本部门的服务流程。
5. Any hazards and injuries and equipment breakage and damage required by people and assistance please inform the manager immediately. Be able to respond appropriately to any emergency at the hotel.
任何危险和伤害和设备的破损和损坏所需要的人和协助请立即告知经理。对酒店的任何紧急情况能够做出适当的反应。
Requirements 任职资格:
Good interpersonal & communication skills.
良好的人际交往和沟通能力。
Ability to work independently and as a team.
能够独立工作和团队合作。
Experiences 经验要求:
Relevant experience is preferred.
有相关经验者优先。
Base 工作地点:
Bistrot B 怡庭(西餐厅)
Country Kitchen 乡味小厨(中餐厅)
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ROSEWOOD BEIJING 北京瑰丽酒店As the first China property for Rosewood Hotels & Resorts®, Rosewood Beijing takes contemporary sophistication to new heights. This elegant hotel in Beijing features unrivalled life style artistry that reflects the capital city’s compelling culture, history and geography. Located in the prestigious Chaoyang District, this elegant Beijing hotel delivers a unique blend of modern sophistication and comfort. Rosewood Beijing lies in the heart of Beijing’s Central Business District (directly across from the iconic CCTV Tower), surrounded by urban skyscrapers, high-end shopping and famous entertainment. 北京瑰丽酒店是瑰丽酒店和度假酒店品牌在中国的首家酒店,拥有283间客房,设施极致卓越,充满现代气息,将温馨、精致与宁静巧妙融合。酒店客房面积在京城首屈一指,融入居家风格,宛若高雅的现代化公寓。客房内装潢均采用天然色调及富有质感的面料,浴室极为宽敞,还提供步入式衣橱,注入时尚的居家风情元素,糅合东方韵味,是结合豪华、惬意的居停之所。北京瑰丽酒店设有六间餐厅与酒廊,奉上正宗国际风味美食,酒店还配备Sense水疗中心、室内泳池、健身室、瑜伽室以及面积达2,750平米的会议及宴会场地。酒店将宽敞的户外空间融入多项设施,餐厅、休闲设施和会议场所均配备露台、花园和阳台,风格独树一帜。