Job Duties (including but not limited to) 主要工作职责(包括但不限于以下内容):
Towork with the F&B team to ensure achievement of strategic departmentalgoals, especially in the area of guest satisfaction. To be prepared to workflexible shifts at designated area to create a fully multi skilled andproductive Food and Beverage team.
与餐饮部团队一起确保实现部门目标,特别是为酒吧客人提供满意的服务。具有工作中所需的各种知识和技能并能够适应不同的班次安排。
1. Fullyable to operate with all aspects of the Micros (POS), Reservation systems.
能够熟练运用Micros和预订系统
2. Continuousupdating profiles in reservation system.
及时更新预订系统的信息
3. Welcomingthe guest at the restaurant and makes sure he/she checks on correct reservationdetails (smoking or non-smoking, amount of guests etc).
迎接客人并保证客人预订信息的准确(包括吸烟区或非吸烟区,客人人数等)
4. Payingattention to and handling special guest needs and requests, anticipating andhandling guest’s needs.
注意和正确处理客人的需要,有能力预知客人的需求并且服务。
5. Possessesa thorough knowledge of the Outlet Menu Wine List and specialties.
掌握部门菜单,酒水单和特色食品及饮料的知识
6. Up-sellsthe menu and induces guests to take slightly higher than medium prices itemsand side orders: soup, beverage, salad, dessert, etc. to increase the revenue.Achieves sales targets.
有能力推荐客人菜品(比平均价钱高一点的)或者边菜:汤类,酒水,沙拉,甜品等从而增加部门的收入。
Requirements 任职资格:
Grooming andconduct are expected to conform to the hotel's professional image.
仪容仪表以及行为都要符合酒店的专业形象。
Good interpersonal & communicationskills.
良好的人际交往和沟通能力。
Ability to work independently and as ateam.
能够独立工作和团队合作。
Good reading, writing and oralproficiency in Chinese and English.
优秀的中英文读写能力和口头沟通能力。
Experiences 经验要求:
Relevantexperience is preferred.
有相关经验者优先。
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ROSEWOOD BEIJING 北京瑰丽酒店As the first China property for Rosewood Hotels & Resorts®, Rosewood Beijing takes contemporary sophistication to new heights. This elegant hotel in Beijing features unrivalled life style artistry that reflects the capital city’s compelling culture, history and geography. Located in the prestigious Chaoyang District, this elegant Beijing hotel delivers a unique blend of modern sophistication and comfort. Rosewood Beijing lies in the heart of Beijing’s Central Business District (directly across from the iconic CCTV Tower), surrounded by urban skyscrapers, high-end shopping and famous entertainment. 北京瑰丽酒店是瑰丽酒店和度假酒店品牌在中国的首家酒店,拥有283间客房,设施极致卓越,充满现代气息,将温馨、精致与宁静巧妙融合。酒店客房面积在京城首屈一指,融入居家风格,宛若高雅的现代化公寓。客房内装潢均采用天然色调及富有质感的面料,浴室极为宽敞,还提供步入式衣橱,注入时尚的居家风情元素,糅合东方韵味,是结合豪华、惬意的居停之所。北京瑰丽酒店设有六间餐厅与酒廊,奉上正宗国际风味美食,酒店还配备Sense水疗中心、室内泳池、健身室、瑜伽室以及面积达2,750平米的会议及宴会场地。酒店将宽敞的户外空间融入多项设施,餐厅、休闲设施和会议场所均配备露台、花园和阳台,风格独树一帜。