• 岗位晋升
• 技能培训
• 职业规划
• 五险一金
• 带薪年假
• 包吃包住
• 年终奖金
• 节日礼物
• 员工生日礼物

-  Conducts shift briefings to ensure hotel activities and operational requirements are known
-  进行有效的交接班简报工作，以明确酒店活动和运营要求
-  Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure, include,
-  监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 ，包括：
o      Maintenance of guest information
维护客户信息
o      Maintenance of information about local events
o      维护当地活动的信息
o      Compile occupancy statistics
o      统计入住情况
o      Assisting with serious complaints
协助解决严重投诉问题
-  Supervise cashiering activities during shift including:
-  在当班期间监督收银活动，包括：
o      Cash handling and banking procedure
现金处理和银行业务程序
o      Make sure all balance to be settled upon guest departure
确保所有余额在客人离店时结清
-  Monitor guest relations personnel to ensure IRC members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照
-  Inspects all VIP rooms prior to arrival
在贵宾到达前对贵宾房进行检查
-  Perform such functions as to include but not be limited to:
行使下列功能，包括但不仅限于：
o         IRC and regular guest welcome letters
o         向优悦会会员和常客致欢迎信
o         Solicitation of IRC applications
o         发展优悦会会员
o         Attending to special requests by guests
o         回应客人提出的特别要求
-  Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
-  Ensure all guests are well served with welcome tea or any local snacks
确保客人有被邀请品尝欢迎茶和当地小吃
-  Enforces all quality standards and procedures from VIP guests’ (e.g. VIP:1,2,3,6,7,8,9 Returnee guest:R5,R10,R25 ) pre‐arrival, to their arrival, during their stay till their departure.
在贵宾客人到达前，入住期间，离店 都按照有质量且统一的标准话服务来执行服务。（例如VIP：1、2、3、6、7、8、9熟客：R5、R10、R25）
-  Ensures FITs arriving and departing by limousine are met and greeted and are given a smooth and seamless check in and check out.
确保抵达和离开的豪华轿车的迎接，并给予客人顺利和无缝的入住和退房。
-  Develops and instill the philosophy amongst staff to exceed guests’ needs at every point of contact.
在员工中发展并灌输在每一个接触点超越客人的需求 的理念。
-  Is familiar with all happening in the hotel, arrivals, departures and see‐offs of guests staying in‐house or attending a function.
了解酒店内发生的一切，客人入住、离店或参加活动的情况。
-  Is familiar with VIP room blocks and conducts random inspections of rooms.
      熟悉贵宾房的设置并对房间进行随机抽查。
-  Ensures Lobby presence is maintained and lobby is kept neat, cleaned and maintained at all times.
      确保大堂任何时候的都是整齐和干净的。
-  Ensures orderliness and manages the flow of traffic in the lobby, Front Desk and lift landing area.
       确保大堂、前台、客梯等公共区域的秩序和管理。
-  Ensures email address of guests are obtained upon check‐in and updated into guest profiles correctly
确保在入住时获得的客人的邮箱地址正确的更新进客人的个人资料。
-  Provides forecasts to F&B for large orders of amenities.
预测并提供VIP备品数量给餐饮部。
-  Provides forecast to the Flower Room / Shop for flower arrangements.
       为花房/商店提供花卉布置的预测。
-  Provide personalized service according to guest needs e.g: Birthday/Honeymoon/Ceremony.
根据客人需求提供个性化服务，如：生日/蜜月/庆典。
 
-  To participate hotel promotion selling activities.
出售月饼、圣诞促销活动券、新年促销活动券、及餐厅和其它部门平时的促销活动。
-  Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
-  Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure, include,
-  监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 ，包括：
o      Maintenance of guest information
维护客户信息
o      Maintenance of information about local events
o      维护当地活动的信息
o      Compile occupancy statistics
o      统计入住情况
o      Assisting with serious complaints
协助解决严重投诉问题
-  Supervise cashiering activities during shift including:
-  在当班期间监督收银活动，包括：
o      Cash handling and banking procedure
现金处理和银行业务程序
o      Make sure all balance to be settled upon guest departure
确保所有余额在客人离店时结清
-  Monitor guest relations personnel to ensure IRC members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照
-  Inspects all VIP rooms prior to arrival
在贵宾到达前对贵宾房进行检查
-  Perform such functions as to include but not be limited to:
行使下列功能，包括但不仅限于：
o         IRC and regular guest welcome letters
o         向优悦会会员和常客致欢迎信
o         Solicitation of IRC applications
o         发展优悦会会员
o         Attending to special requests by guests
o         回应客人提出的特别要求
-  Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
-  Ensure all guests are well served with welcome tea or any local snacks
确保客人有被邀请品尝欢迎茶和当地小吃
-  Enforces all quality standards and procedures from VIP guests’ (e.g. VIP:1,2,3,6,7,8,9 Returnee guest:R5,R10,R25 ) pre‐arrival, to their arrival, during their stay till their departure.
在贵宾客人到达前，入住期间，离店 都按照有质量且统一的标准话服务来执行服务。（例如VIP：1、2、3、6、7、8、9熟客：R5、R10、R25）
-  Ensures FITs arriving and departing by limousine are met and greeted and are given a smooth and seamless check in and check out.
确保抵达和离开的豪华轿车的迎接，并给予客人顺利和无缝的入住和退房。
-  Develops and instill the philosophy amongst staff to exceed guests’ needs at every point of contact.
在员工中发展并灌输在每一个接触点超越客人的需求 的理念。
-  Is familiar with all happening in the hotel, arrivals, departures and see‐offs of guests staying in‐house or attending a function.
了解酒店内发生的一切，客人入住、离店或参加活动的情况。
-  Is familiar with VIP room blocks and conducts random inspections of rooms.
      熟悉贵宾房的设置并对房间进行随机抽查。
-  Ensures Lobby presence is maintained and lobby is kept neat, cleaned and maintained at all times.
      确保大堂任何时候的都是整齐和干净的。
-  Ensures orderliness and manages the flow of traffic in the lobby, Front Desk and lift landing area.
       确保大堂、前台、客梯等公共区域的秩序和管理。
-  Ensures email address of guests are obtained upon check‐in and updated into guest profiles correctly
确保在入住时获得的客人的邮箱地址正确的更新进客人的个人资料。
-  Provides forecasts to F&B for large orders of amenities.
预测并提供VIP备品数量给餐饮部。
-  Provides forecast to the Flower Room / Shop for flower arrangements.
       为花房/商店提供花卉布置的预测。
-  Provide personalized service according to guest needs e.g: Birthday/Honeymoon/Ceremony.
根据客人需求提供个性化服务，如：生日/蜜月/庆典。
 
-  To participate hotel promotion selling activities.
出售月饼、圣诞促销活动券、新年促销活动券、及餐厅和其它部门平时的促销活动。

Required Skills –
技能要求
·            Communication skills are utilized a significant amount of time when interacting with others;
拥有在与他人交往时大多数时间所使用的沟通技能
·            Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
·            Problem solving and organizational abilities
具有解决问题和组织能力
 
Qualifications –
学历
·         Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
·         具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
 
Experience –
经验
·         1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 
·         拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

InterContinental Guangzhou Exhibition Center is InterContinental’s first hotel in Guangzhou, adjacent to the landmark China Import and Export Fair Complex and faces the beautiful Pearl River. It is a top business hotel, featuring pillarless grand ballrooms with a 180-degree view over the river. It has a great number of multi-function rooms, with 350 spacious, elegantly-furnished guestrooms and suites, restaurants, bars, a Spa and Fitness Center. Inspired by the China Maritime Silk Road, the hotel\'s interior design provides insight into the local culture and history and makes the hotel an important part of its guests\' global travel experience.   广州保利洲际酒店坐拥得天独厚的地理优势，毗连中国进出口商品交易会展馆，黄埔古港、琶洲塔和琶醍等景点约10分钟车程。酒店距离广州白云国际机场约45分钟车程，宾客可乘地铁或有轨电车往返珠江新城和广州塔。 酒店的室内设计以中国海上丝绸之路为灵感，设计细节巧妙融合，优雅地呈现历史古港口风貌和羊城风土人情。 酒店拥有350间宽敞的江景或城景客房，4间餐厅和酒吧，其中包括出品上等牛排的恰餐厅、地道粤菜的御公馆中餐厅以及顶楼景观餐厅和酒吧。 酒店设有洲际水疗、健身中心、室内恒温泳池以及可览珠江风景的户外池畔平台。同时拥有多个活动面积不等的会议场地，无柱水晶宴会厅面积达1,800平方米，并配有高科技的全息投影设备，180度透明玻璃景观宴会长廊可览珠江美景。