• 岗位晋升
• 技能培训
• 职业规划
• 五险一金
• 带薪年假
• 包吃包住
• 年终奖金
• 节日礼物
• 员工生日礼物

Duties and Responsibilities工作职责

Financial Returns: 财务回报：
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management. 
参与准备部门年度预算与财务计划。重点通过房价策略、筑房启动和排房管理，监控预算和控制人力成本和各项费用。
Oversee night audit function and preparation of daily financial reports. 
监管夜审工作并准备每日财务报告。
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
开发各种计划，通过前台过路客管理和增销从而提高客房出租率和平均每日房价。
 
People: 员工团队：
Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. 
处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定 期反馈，协助解决各种员工矛盾，提高员工绩效。
Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. 
对全体员工实施教育与培训，确保所有工作符合国家、各省市与地方的法律和安全法规。确保为员工提 供适当的培训，保证为他们配备完成工作所需的各种工具和设备。
Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。
 
Guest Experience: 宾客体验：
Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
确保前厅员工为宾客提供快捷、专业和个性化的服务。
Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. 
确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回 应，通过与宾客建立良好的关系并获取反馈，不断提升宾客满意度。
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
对前厅和公共区域进行例行检查，若发现任何问题马上采取行动。 
 
Responsible Business: 企业责任：
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner. 
核查账单指令和宾客信贷情况，按酒店信贷政策操作，确保以安全方式处理所有交易。
Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. 
为团队成员提供 PBX 流程培训，在紧急情况下担任酒店的主要联络人；可能需对酒店的安全负责，确保 将偷窃、犯罪和其它风险降至最低
 
 Perform other duties as assigned. May also serve as manager on duty
完成其它分配的任务。可能需要担任值班经理。

InterContinental Guangzhou Exhibition Center is InterContinental’s first hotel in Guangzhou, adjacent to the landmark China Import and Export Fair Complex and faces the beautiful Pearl River. It is a top business hotel, featuring pillarless grand ballrooms with a 180-degree view over the river. It has a great number of multi-function rooms, with 350 spacious, elegantly-furnished guestrooms and suites, restaurants, bars, a Spa and Fitness Center. Inspired by the China Maritime Silk Road, the hotel\'s interior design provides insight into the local culture and history and makes the hotel an important part of its guests\' global travel experience.   广州保利洲际酒店坐拥得天独厚的地理优势，毗连中国进出口商品交易会展馆，黄埔古港、琶洲塔和琶醍等景点约10分钟车程。酒店距离广州白云国际机场约45分钟车程，宾客可乘地铁或有轨电车往返珠江新城和广州塔。 酒店的室内设计以中国海上丝绸之路为灵感，设计细节巧妙融合，优雅地呈现历史古港口风貌和羊城风土人情。 酒店拥有350间宽敞的江景或城景客房，4间餐厅和酒吧，其中包括出品上等牛排的恰餐厅、地道粤菜的御公馆中餐厅以及顶楼景观餐厅和酒吧。 酒店设有洲际水疗、健身中心、室内恒温泳池以及可览珠江风景的户外池畔平台。同时拥有多个活动面积不等的会议场地，无柱水晶宴会厅面积达1,800平方米，并配有高科技的全息投影设备，180度透明玻璃景观宴会长廊可览珠江美景。