岗位职责
1、 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。
2、 掌握收银系统,遵循酒店财务流程。
3、 迎接宾客,引导宾客到预订台位或宾客满意的台位。
4、 客满时,负责安排好后到的宾客,使宾客乐于等位。
5、 随时注意听取宾客的意见,及时向上级反映。
6、 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。
7、 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。
岗位要求
1、有餐饮、收银等相关经验者优先。
2、有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。
3、掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。
4、工作主动、热情、认真,责任心较强。
5、身体健康,仪表端庄。
淄博喜来登酒店SHERATON ZIBO HOTEL山东省淄博市张店区金晶大道68号Jinjing Avenue 68th, Zhangdian District, ZIBO, SHANDONG PROVINCE卓越的地理位置淄博喜来登酒店地处市中心繁华商业区,毗邻火车站1.5公里,交通极为便利。酒店楼高180米,为淄博市第一高楼,客房内可俯瞰城市美景。酒店共有275间客房(包括12间套房)和360平米喜来登行政酒廊为您准备私人独享式的住宿体验。面积多达2556平米的会议空间,可满足各种宴会及会议需求。此外酒店还提供了多种餐饮选择从自助餐厅到动感酒吧,四个风格迥异的餐厅,资深厨师团队及提供的24小时客房送餐服务定能满足您对美食的渴望。喜来登健身中心,室内恒温游泳池及水疗等休闲设施让您享受轻松一刻。我们在淄博淄博,齐国文化发源地。今天城市更以石化工业的基础,工业、制药、冶金、纺织、陶瓷作为其支柱产业而闻名。工业旅游共发展,淄博拥有独特的旅游资源,吸引着全国的客人到此观光。城市拥有众多著名的历史和文化遗产, 如蒲松龄故居,古市,古战车博物馆和古代葬礼马坑等,为这座城市增添了浓浓古韵。享受惬意住宿275间舒适惬意客房与套房,其中12间奢华套房和总统套房让您体验独享尊贵。喜来登行政酒廊让您在生活与工作之余, 享受私人休闲一刻。酒店安装了全新送风系统,有效过滤空气中的PM2.5,给酒店宾客多重保护。坐拥淄博第一高楼,客房内可俯瞰城市美景。品得非凡美食荟萃环球美食,在开放互动式厨房中让您品味来自全球的新鲜美食。三个特色餐厅与大堂酒廊让体验精致美食与美酒佳酿。会议最佳选择11个不同大小与功能的会议室,配备现代化的会议设施及照明,让您的会议取得成功。1200平米的无柱式大宴会厅,是婚宴及大型会议理想的选择。专业的会议及宴会策划团队,提供一站式服务,时刻协助您举办会议成功。Sheraton Zibo Hotel is an urbanhotel. The Hotel will consist of 275 rooms with executive floors &approximately 360 sq. meters of Club Lounge, approximately 2556 sq. meters ofmeeting spaces, 4 food and beverage venues (Three Meal Restaurant, ChineseRestaurant, Specialty Restaurant and Lobby Lounge), business center, Shine Spamanaged by Touch , fitness center, an indoor heated swimming pool and a retailshop. 1.5 kilometers from train station, convenience transport in and out city.Zibois known as the historical state of Qi, which had once been the most populouscity in the eastabout2,000 years ago. Today the city is more famed for its industrial foundationwith petrochemicalindustry,pharmaceuticals, metallurgy, textile and ceramics as its pillar industries.Largelyas an industrial city, Zibo possesses limited unique tourism resources that canattractvisitorsnationwide. However, the city boasts quite a few historical and culturalheritage sites, likeResidenceof Pu Songling the famous writer in Qing Dynasty, the Ancient Trade City datedback2,000years, Ancient Chariots Museum and Ancient Funeral Horses Pit, and etc. Thecity receives an increasing number of visitors each year, mainly from othercities in Shandong Province and North China.StayWith Sheraton ZiboSpacious and comfortable 275guestrooms and suitesFeel at home at our 12 luxury suiteand presidential suite.Sheraton Club Lounge is an ideallocation where work and life are in perfect balance.Advanced air system protect you fromthe outside air.Highest building of Zibo with 180meters in height. Own the view of Zibo in the room.DineWith Sheraton ZiboInteractive open kitchen with adisplay of fresh ingredients and cuisines from around the worldThree unique restaurants and lobbylounge provide personalized cuisines and drinks that satisfy your taste buds.SuccessWith Sheraton ZiboMeeting,wedding, and party at our 11 meeting rooms with professional modern facilitiesand lighting.1200sq. meters pillar-free Grand Ballroom, is the best choice for wedding and conference,Professional venue planning team, offer one stop service, waiting to help youreach success.