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· Develop deep understanding and knowledgeof key sectors targeted by hotel and ensure products and services are ahead ofcompetition to maximise guest satisfaction
· 对酒店的主要目标行业有深入的了解和了解，确保产品和服务领先于竞争对手，最大限度地提高客人的满意度
· Provide creative input intoMeetings Product Development to maintain a point of differentiation bydeveloping innovative product and revenue opportunities
· 为会议产品开发提供创造性的投入，通过开发创新产品和收入机会来保持差异化
· Ensure the timely follow-up andpursuit of strategic relationships with customers and stakeholders in order todrive the highest levels of guest experience
· 确保及时跟进和发展与客户和利益相关者的战略关系，以获得最高水平的客户体验
· Contribute actively to thecompilation of annual business plan and strategic sales & marketing plans
· 积极参与年度业务计划和战略营销计划的编制
· Conduct and/or assist the salesteam with customer negotiations
· 指导和/或协助销售团队进行客户谈判
· Ensure timely delivery ofMaster Invoice to customers and help with facilitating payment
· 确保主发票及时送达客户，并帮助客户付款
· Participate in the preparationof the annual departmental operating budget and financial plans. Monitor budgetand up sell products and services while minimising waste to increase revenue
· 参与制定部门年度经营预算和财务计划。监控预算并提高产品和服务的销售，同时减少浪费以增加收入
· Negotiate food and beverageprices, function space, and hotel services within approved departmental bookingguidelines
· 在批准的部门预订指引范围内，协商餐饮价格、功能空间和酒店服务
PEOPLE 团队
· Direct day to dayconference/convention activities, plan and assign work, and establishperformance and development goals for team members
· 指导日常会议/会议活动，计划和分配工作，为团队成员建立绩效和发展目标
· Provide effective leadership toevents teams, including the ability to direct activities according to therelevant detailed SOPs
· 为活动团队提供有效的领导，包括根据相关的详细sop指导活动的能力
· Enhance team performancethrough effective communication and coordination with other departments. Ensureappropriate staffing levels based on guest volume. Develop and sustaineffective relationships with clients, maximizing satisfaction and on-sellopportunities
· 通过与其他部门的有效沟通和协调，提高团队绩效。根据客人数量确保合适的人员配备。与客户建立并保持有效的关系，最大限度地提高客户满意度和销售机会
· Communicate to his/her superiorany issues encountered and other relevant information
· 与他/她的上级沟通遇到的任何问题和其他相关信息
· Organise training sessions,daily briefings and other meetings as required; ensure staff has the tools,training and equipment to carry out job duties
· 将遇到的任何问题和其他相关信息传达给他/她的上级。确保员工有执行工作职责的工具、培训和设备
· Conduct periodic formal reviewswith the Crowne Meetings Events Team on their targets and goals
· 与皇冠会议活动团队一起对他们的目标和目标进行定期的正式回顾
· Conduct Annual Performancereviews, set Key Performance Objectives and Personal Development plans in linewith IHG standards and brand standards for each member of the team
· 根据洲际酒店集团的标准和品牌标准，进行年度绩效评估，制定关键绩效目标和个人发展计划
· Recommend and/or initiatesalary, disciplinary, or other staffing/human resource-related actions inaccordance with hotel or company rules and policies
· 根据酒店或公司的规章制度和政策，建议和/或发起薪资、纪律或其他人事/人力资源相关的行动
· Act as escalation point forclients and members of Crowne Meetings Events Team and provide resolution to issues
· 为客户和皇冠会议活动团队成员提供升级点，并为问题提供解决方案
GUEST EXPERIENCE 宾客体验
· Process customer inquiries inaccordance to specified service standards
· 按照指定的服务标准处理客户咨询
· Develop and deliver relevantdocumentation to the customer (e.g. loyalty programmes, area attractions,restaurants, facility information)
· 开发并向客户交付相关文件(如忠诚度计划、区域景点、餐厅、设施信息)
· Assign appropriate designatedEvent personnel based on the event requirement
· 根据活动需求分配合适的指定活动人员
· In the pre-event planningprocess, consult with the meeting planners to identify optimal meeting roomconfiguration, recommendation on meeting/break flow, menu planning, food &beverage coordination, table arrangements, decoration options, etc. to improvemeeting efficiency and productivity
· 在活动前的规划过程中，咨询会议策划者，确定最佳的会议室配置，会议/休息流程的建议，菜单规划，餐饮协调，餐桌安排，装饰选择等，以提高会议效率和生产力
· Ensure the team meets with eachmeeting planner daily to debrief on daily events, review consumption, bill andany exceptions to contracted billing and review estimates of final billing
· 确保团队每天与每个会议计划员会面，汇报日常活动、审核消费、账单以及合同账单的任何例外情况，并审核最终账单的估计
· Plan and conduct pre-event meetingswith clients and catering staff to determine potential enhancements to theguest experience
· 与客户和餐饮员工一起计划并组织活动前的会议，以确定潜在的客户体验提升
· Analyse and action againstclient satisfaction surveys to improve services and identify further businessopportunities
· 针对客户满意度调查进行分析和行动，以改善服务并发现更多的商业机会
语言能力：英语-良好计算机能力：熟练
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酒店业--国际高端酒店/5星级
100-499人
私营．民营企业
西双版纳融创皇冠假日度假酒店于2015年9月26日正式营业，我们诚邀具备责任感、进取心且勇于接受职业挑战，有志于从事酒店行业的有识之士加入我们的团队。隶属于洲际酒店集团，是全球最大的酒店管理公司之一，由融创中国控股有限公司投资的西双版纳国际度假区项目的五星级酒店，位于西双版纳州景洪市，占地5.3平米公里，是一个综合型文化旅游项目。酒店拥有410间宽敞舒适的客房和套房、“吉”咖啡厅 及“祥”中餐厅 、宴会厅、多功能厅、室内及室外泳池和儿童乐园可以供您使用。我们坚信，洲际酒店集团的成功依赖于储热的人才与团队，西双版纳融创皇冠假日度假酒店是各位施展才华的光辉舞台。西双版纳曾被称为“勐巴拉娜西”，意思是“理想而神奇的乐土”。这里以神奇的热带雨林自然景观和独特的少数民族风情而闻名于世，是中国最具过及影响力旅游目的地之一。每年的泼水节于4月13-15日举行，被誉为“东方狂欢节”。西双版纳被美国旅游杂志评选过2012年全球12个最热旅游目的地，拥有中国唯一的热带雨林自然保护区，是国家级生态示范区、国家级风景名胜区、联合国生物多样性保护圈成员，植物种类占全国的1/6，动物种类占全国的1/4，森林覆盖率80.8%，建有1个5A级景区，9个4A级景区，是中国大叶种茶的原生地、普洱茶的故乡。
