• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 包吃包住
• 岗位晋升
• 人性化管理
• 内部调动
• 节日礼物
• 员工生日礼物

Leading Room Operations Team
领导房务部团队
 
1.      Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
为团队准备各项目标并确保达成酒店的目标,以优化资源配置和客户追踪。
2.      Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
创造和培育一个强调激励、授权、团队合作、持续改进和提供服务的热情的工作环境
3.      Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
了解员工和客人的满意度，制定改进计划并扩展优势。
4.      Verifies that the team has the capabilities to meet expectations.
确保团队有能力满足客人的期望
5.      Leads by example demonstrating self-confidence, energy and enthusiasm.
 以身作则，展示自信、活力和热情
6.      Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
帮助员工了解客人不断变化的需求和期望，并超越他们的期望。
 
Managing Property Rooms Operations Function(s)
管理房务部运作
 
7.      Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
负责房务部(如前厅、工程/维修、客房管理)所有业务的执行。
8.      Follows property specific second effort and recovery plan.
跟进服务补救措施及改进计划。
9.      Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
及时公布所有客人满意度数据，包括所有客人满意表格、意见卡和客人来信。
10.   Takes proactive approaches when dealing with employee concerns.
积极处理员工关注的问题
11.   Extends professionalism and courtesy to employees at all times.
在任何时候向员工展示专业形象和得体的礼节。
12.   Communicates/updates all goals and results with employees.
及时的与员工沟通所有的目标和结果的进展状况。
13.   Meets semiannually with staff on a one-to-one basis.
每半年与员工进行一次面谈。
14.   Assists/teaches the team scheduling against guest and hours/occupied room goals.
协助并指导团队做好客人房接待,并合理安排下属的工作时间。
15.   Performs hourly job functions as needed.
按需要执行小时工作职责
16.   Performs other duties, as assigned, to meet business needs.
根据业务需要,完成其他交办的工作事宜。
  
Managing and Monitoring Activities that Affect the Guest Experience
管理和监督顾客体验
 
17.   Understands the brand's service culture.
了解品牌的服务文化。
18.   Provides excellent customer service by being readily available/approachable for all guests.
为所有客人提供优质的服务。
19.   Strives to continually improve guest and employee satisfaction.
 努力不断提高客人和员工的满意度。
20.   Takes proactive approaches when dealing with guest concerns.
在处理客人的问题时，主动采取措施。
21.   Extends professionalism and courtesy to guests at all times.
对客时，随时保持专业形象和得体的礼节。
22.   Responds timely to customer service department request.
 及时响应对客服务部门的需求。
23.   Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability
确保所有团队成员能达到或超过酒店的要求。良好的利润控制能力。
24.   Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
协助总经理和区域总监的完成每年的质量审核(BSA)。
25.   Verifies that a viable key control program is in place.
确保钥匙控制程序正常的执行。
26.   Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
审查财务报表、销售和活动报告以及其他业绩数据，以衡量生产率和目标完成情况，并明确需要降低成本和改进的领域。
27.   Strives to maximize the financial performance of the department.
努力最大化部门的财务绩效。
 
Conducting Human Resources Activities
协助人力资源部活动

 28.   Interviews and assists in making hiring decisions.
面试员工并协助做出雇佣决定。
29.   Receives hiring recommendations from team supervisors.
听取团队主管的招聘建议
30.   Verifies that orientations for new team members are thorough and completed in a timely fashion.
确保新招聘的员工及时完成入职培训。
31.   Solicits employee feedback, utilizes an 'open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
征求员工反馈意见，运用“开放式”政策，审查员工满意度结果，找出并解决员工的问题或顾虑。
32.   Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
确保酒店的政策被公平、一致地管理，纪律程序和文件根据标准和当地操作规程(SOP和LSOP)完成，并支持同级审查程序。
33.   Celebrates successes and publicly recognizes the contributions of team members. 
庆祝团队的成功，并团队成员作出的贡献。

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