MAJOR RESPONSIBILIES 岗位概要:
1. Check and ensure that all tasks stated on the GSO’s daily operations checklists, are completed before the end of each shift.
遵照宾客关系主任每天的工作程序执行工作并按时完成工作。
2. Ensure all VIP welcome packets are properly prepared according to the hotel’s standard and VIP rooms are assigned and checked prior to the VIP’s arrival per personalized request.
按照酒店的标准为所有的贵宾准备欢迎礼物。安排所有的贵宾入住房间并在入住前按照贵宾的个人要求做好一切安排准备工作。
3. Daily arrival guest Marriott Reward memberships pre-check and management. Maintain and control guest’s profile.
每天提前为即将到店的万豪礼赏会员管理好他们的会籍资料并确保系统内客户资料准确无误。
4. Maximize MRW program enrolment upon any contact with guest.
争取尽可能多的发展万豪礼赏会员。
5. Coordinate with both internal and external customers. Build relationship with other departments and improve harmony working atmosphere.
与酒店内部各个部门沟通协调好前厅工作,与外部宾客沟通协调好前厅工作。与酒店内其他部门建立良好的协作关系并创造良好的合作环境。
JOB SPECIFICATION 岗位要求:
1. Demonstrated excellent communication and hospitality skills.
有好的沟通能力和对客服务的技巧。
2. Positive and cheerful disposition.
积极乐观的性格。
3. Basic English.
具备英语基础。
4. This position offers different levels and salaries based on the candidate's different experiences.
本岗位可接受应届毕业生,并将根据候选人不同的经验情况划定级别及具体的薪资。
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