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工作内容:
1.处理所有的工作都要依照酒店政策,程序,内部规定及标准
2.了解日常酒店的运作,检查电子公告牌并更新的所有程序以及宴会
3.在每日例会中了解额外的事件,以便快捷的处理所有可能发生的情况
4.掌握房价,包价,折扣和促销的说有信息,并知道如何去处理
5.掌握客人房间,位置,客房礼物,特色以及酒店提供的所有其它的服务
6.积极的参与酒店激励计划, 熟悉酒店销售策略
7.结账时确保在客人的信用卡上收取正确的费用;为客人提供余额为零的账单
8.每班次结束时严格遵守投账程序平账。前台经理/主管检查班次的账目并输入到系统中
9.时刻遵守前台纪律并保持警醒及时问候客人,在客人未开口之前为之提供帮助。集中所有的注意力在客人身上
10.知道酒店的贵宾/回头客/长住客/重要客人并给予特别的关注,以让客人拥有一个难忘的入住经历
11.熟悉所有付款方式,包括: 现金,支票, 借记卡和信用卡
12.熟悉帐务的处理:调帐,退款,减帐和杂项收费
13.确保在班次结束后备用金准确无误
14.提供兑换业务和旅行支票的现金兑换
15.确保备用金在班次开始时是准确无误的,并且备有相应的零钱
成都茂业JW万豪酒店坐落于成都心脏腹地——天府广场,拥有更便捷的交通网络。这里毗邻成都潮流时尚地标太古里及IFS购物街区,步行约10分钟。成都4500年历史的探寻之旅,原汁原味的天府生活便始于此。The symbol and center of Chengdu, Tianfu Square, is now home to the JW Marriott Hotel Chengdu. Located close to the famous scenic spots, Kuan & Zhai Alleys, it’s the ideal place to discover Chengdu’s history of over 4,500 years and to experience the traditional Tianfu leisure lifestyle.JW万豪酒店及度假村是万豪国际集团旗下备受瞩目的豪华酒店品牌之一,于全球各地的度假城市及度假胜地拥有众多美轮美奂的酒店。JW万豪酒店是对万豪集团创始人约翰.威拉德.马里奥特 (J.Willard “J.W.” Marriott) 先生的致敬,秉承他将身心健康放在首位的宗旨,以期更好地服务他人。JW万豪酒店的创立灵感来源于约翰.威拉德.马里奥特先生健康的生活方式,致力于为宾客打造一个身心休憩的场所,让宾客在住宿期间自在每一刻,全然焕活,并通过酒店的一系列活动和细致入微的服务,鼓励宾客与家人朋友欢聚此刻,全身心拥抱当下,尽享难忘时光。现时,集团在近40个国家及地区内拥有超过120家JW万豪酒店。欲了解更多有关JW万豪酒店及度假村详情请通过JW 万豪官网和相关社交媒体上关注我们。JW万豪酒店及度假村是万豪国际集团旗下旅行计划万豪旅享家(Marriott Bonvoy®)成员之一。万豪旅享家将为会员提供万豪国际旗下在全球范围内庞大的酒店阵容,会员可体验“万豪旅享家Moments™ ”并轻松赚取及兑换积分,享受免费房晚及尊贵级别会员礼遇。免费注册成为会员,或者垂询更多信息,请登录marriottbonvoy.cn。TheLuxury Collection® is comprised of world-renowned hotels and resorts offeringunique, authentic experiences that evoke lasting, treasured memories. For theglobal explorer, The Luxury Collection offers a gateway to the world's mostexciting and desirable destinations. Each hotel and resort is a unique andcherished expression of its location; a portal to the destination's charms andtreasures. Originated in 1906 under the CIGA® brand as a collection of Europe'smost celebrated and iconic properties, today The Luxury Collection brand is aglittering ensemble of over 110 of the world's finest hotels and resorts in nearly40 countries and territories. All of these hotels, many of them centuries old,are internationally recognized as being among the world's finest. For moreinformation and new openings, visit theluxurycollection.comor follow Instagramand Facebook.The Luxury Collection is proudto participate in Marriott Bonvoy®,the global travel program from Marriott International. The program offersmembers an extraordinary portfolio of global brands, exclusive experiences on MarriottBonvoy Momentsand unparalleled benefits including free nights and Elite status recognition.To enroll for free or for more information about the program, visit marriottbonvoy.com.万豪国际(纳斯达克股票代码:MAR)集团总部位于美国马里兰州贝塞斯达,在139个国家和地区拥有超9,000家酒店,包括直接经营酒店、特许经营酒店和授权分时度假酒店,并拥有超30个酒店品牌。万豪国际集团运营屡获殊荣的旅行计划——万豪旅享家(Marriott Bonvoy®)。垂询更多信息,请访问官网www.marriott.com.cn。如需随时掌握万豪国际最新动态,可访问网上新闻中心www.marriottnewscenter.com,或在社交媒体上关注@MarriottIntl。 Marriott International, Inc. (NASDAQ:MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly8,800 properties across more than 30 leading brands in 139 countries andterritories. Marriott operates and franchises hotels and licenses vacationownership resorts all around the world. The company offers Marriott Bonvoy®,its highly awarded travel program. For more information, please visit ourwebsite at www.marriott.com, and forthe latest company news, visit www.marriottnewscenter.com. Inaddition, connect with us on Facebook and@MarriottIntl on X and Instagram.