• 技能培训
• 带薪年假
• 人性化管理
• 姐妹酒店入住
• 地理位置优越
• 五险一金
• 节日礼物
• 岗位晋升
• 员工生日礼物
• 包吃包住

BASIC FUNCTION
基础职能
Responsible for directing and overseeing operational activities affecting guest relations. In the absence of the Head of a unit, monitors activities of same. Represents management in the important area of guest relations with the primary role as “hotel host”, of personally welcoming as many guests as possible and offering services.
负责管理监督客户关系服务的事宜。在宾客服务的重要区域以“酒店主人”的身份亲自欢迎尽可能多的客人并提供服务。
DUTIES AND RESPONSIBILITIES
工作职责
 Familiar with Front Office Standards and Procedures.
 熟悉前厅部工作服务标准及操作程序。

Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.
 全面了解掌握酒店房价、折扣、包价、饭店设施、会议及特别事件。

Fully executive WR Guests program, ensuring correct handling, prepares reports and actively participates in enrolling new members.
负责实施WR会员计划，确保正确处理相关报表并积极发展新会员。

Abide by the brand service standards. Deliver high quality service to guests
在工作中遵循品牌对客服务标准，向客人提供优质服务。

Abide by the Hotel’s Policies and Procedures
遵守饭店政策和程序。

Maintain good working relations with all departments.
与所有部门保持良好的工作关系。

Make sure welcome all the arrival guest and offer pleasant experience.
确保为每一位入住的客人, 提供满意愉悦的入住体验。

Review arrival information on a daily basis; VIP, WR, Regular guests, Groups, special requests etc.
检查当日抵店客人信息，包括VIP贵宾、WR会员、常住客、团队客人以及其他特别要求。

Conduct VIP room inspections with particular emphasis on cleanliness and standard set up. Makesure the amenity was property set up.
检查贵宾房间，确保房间清洁并按照标准布置房间，确保欢迎备品送至房间。

Meet VIPs, Executive Floor guest, Regular guests and long staying guests upon arrival anzensures their allocated accommodation is satisfactory.
 负责接待VIP贵宾、行政楼层，常住客和长住客，并确保他们满意入住。

Carry out inspection of other hotel areas regularly, including lobby cleanness, lighting,background music and main entrance traffic.
负责检查酒店区域，包括大堂清洁，灯光，音乐以及正门车辆疏导。

Ensure that all associates comply with the grooming and uniform standards.
确保所有员工的仪容仪表和制服符合酒店的标准。

Represent Management in all guest related issues in the best possible way.
以最好的方式代表饭店管理层处理与客人相关的一切事宜。

Handle guest requests and takes personal responsibility to ensure request is met by followingup with relevant departments.
处理客人要求并亲自协调相关部门，保证满足客人的合理要求。

JOB SPECIFICATION
       职位条件
1. College graduate
      大学专科毕业
2. At least 3 years’ experience in a hotel of international standard
      至少3年以上在国际标准酒店工作经验
3. Must be familiar with Front Office operations
      必须熟悉前厅部的操作
4. Personable and charming
      气质良好，迷人
5. Verbal and written facility
      口头表达和书面表达能力良好
6. Able to relate with different types of personalities
      能与不同个性的人交流
7.Should be well versed in local city history, places of interest, shopping areas, theatres, etc. for better guest service
      精通当地城市历史，名胜古迹，购物区，剧院，等等，以便提供给客人更好的服务

About Wyndham Grand Plaza Royale Huayu Chongqing Hotel is conveniently located next to the Chongqing North Railway Station and just 18 kilometers away from Chongqing Jiangbei International Airport. 262 elegant guestrooms and suites start from 37sqm. Every room features a luxurious bed with a choice of pillows as well as premium bathroom amenities and a separate bathtub. All rooms and public area shave high-speed WIFI coverage. A Chinese restaurant, All-day Dining restaurant, 118 Restaurant and Lobby Bar offer a range of unique dining experiences. Seven well-equipped conference rooms including the 900sqm Wyndham Grand Ballroom can be tailored to create events of different sizes. It’s the perfect place to create long-lasting memories for your business, conference or leisure trip.大中华酒店有限公司旗下温德姆至尊豪廷与华宇集团首度合作，倾力打造重庆华宇温德姆至尊豪廷大酒店。酒店地理位置优越，交通便利，紧邻重庆火车北站，至重庆江北国际机场仅18公里便捷可达。酒店拥有262间精致舒适的客房及套房，每间客房均配有宽敞独立的卫生间、舒适的客床，客房和酒店公共区域均有免费无线网络覆盖，为宾客提供迅捷的网上冲浪体验。三间餐厅中餐厅、全日制餐厅、118餐厅和一个大堂酒吧能满足宾客对美食的无限期许。面积900平方米的温德姆宴会厅配套先进，另有6间面积不等的多功能厅可容纳30人至200人不等，适合各种规模的商务会议。带上家人和亲友，体验豪华与舒适、宾至如归的难忘之旅。华宇集团成立于1995年，是以房地产为主，集地产集团、商业集团、金控集团、建设集团、物业服务为一体的大型多元化综合性城市运营集团。华宇集团20年来，荣膺中国驰名商标、中国建行AAA级信用企业、中国房地产诚信企业、中国房地产100强企业、中国民营企业500强、中国服务业500强企业，具有国家壹级房地产开发资质、壹级建筑施工资质、壹级物业服务资质，是中国房地产业协会副会长单位、中国物业管理协会副会长单位。