基础职能
To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills
在餐厅适当的欢迎宾客和有可能的宾客,使用技能和个人的社交技巧使客人获得最好的体验
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures
遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度
工作职责
Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
在餐厅的前部迎接所有宾客和有可能的宾客,确保完成以下工作:
Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards.
确保在开始营业前餐厅准备就绪,侍应生和餐桌服务员都遵守开始营业规范。
Ensure restaurant operating equipment is clean and in working order.
确保餐厅运营设备的清洁并正常工作。
Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy.
按照酒店的规定保持工服和个人仪表的高标准。
Welcoming guests to the Restaurant, by using the Restaurant name.
迎客人光临餐厅,使用餐厅的名称。
Inquiring if they have a reservation and noting it in the reservation book if they do.
询问客人是否有预订,如有预定在预订册上做记录。
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book.
为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录。
Being attentive to guest requests.
周到的满足客人要求。
Take telephone bookings and document in the Reservation book according to restaurant Standards.
接听电话订位并按餐厅的规范在预订冊上记录
Handle guests complaints.
处理客人的投诉。
Maintain current information on all general activities of the hotel.
了解当前酒店所有的活动
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About Wyndham Grand Plaza Royale Huayu Chongqing Hotel is conveniently located next to the Chongqing North Railway Station and just 18 kilometers away from Chongqing Jiangbei International Airport. 262 elegant guestrooms and suites start from 37sqm. Every room features a luxurious bed with a choice of pillows as well as premium bathroom amenities and a separate bathtub. All rooms and public area shave high-speed WIFI coverage. A Chinese restaurant, All-day Dining restaurant, 118 Restaurant and Lobby Bar offer a range of unique dining experiences. Seven well-equipped conference rooms including the 900sqm Wyndham Grand Ballroom can be tailored to create events of different sizes. It’s the perfect place to create long-lasting memories for your business, conference or leisure trip.大中华酒店有限公司旗下温德姆至尊豪廷与华宇集团首度合作,倾力打造重庆华宇温德姆至尊豪廷大酒店。酒店地理位置优越,交通便利,紧邻重庆火车北站,至重庆江北国际机场仅18公里便捷可达。酒店拥有262间精致舒适的客房及套房,每间客房均配有宽敞独立的卫生间、舒适的客床,客房和酒店公共区域均有免费无线网络覆盖,为宾客提供迅捷的网上冲浪体验。三间餐厅中餐厅、全日制餐厅、118餐厅和一个大堂酒吧能满足宾客对美食的无限期许。面积900平方米的温德姆宴会厅配套先进,另有6间面积不等的多功能厅可容纳30人至200人不等,适合各种规模的商务会议。带上家人和亲友,体验豪华与舒适、宾至如归的难忘之旅。华宇集团成立于1995年,是以房地产为主,集地产集团、商业集团、金控集团、建设集团、物业服务为一体的大型多元化综合性城市运营集团。华宇集团20年来,荣膺中国驰名商标、中国建行AAA级信用企业、中国房地产诚信企业、中国房地产100强企业、中国民营企业500强、中国服务业500强企业,具有国家壹级房地产开发资质、壹级建筑施工资质、壹级物业服务资质,是中国房地产业协会副会长单位、中国物业管理协会副会长单位。