【Job Description】
1、Keeps operations team focused on the criticalcomponents of operations to drive guest satisfaction and the desired financialresults.
2、Ensures that alloperational areas have an atmosphere that is conducive to the overall guestexperience.
3、Reviews financial reports and statements todetermine how Operations is performing against budget.
4、Ensures capital expenditure funds are beingused to address the priorities outlined in the service strategy.
5、Works with direct reportsto determine areas of concern and establishing ways to improve the departments’financial performance.
6、Strives to maintain profit margins withoutcompromising guest or employee satisfaction.
7、Identifies and analyzes operationalchallenges and facilitates the development of solutions to preventreoccurrence.
8、 Coaches and supports operations team toeffectively manage occupancy & rate, wages and controllable expenses.
9、Reviews the Wage Progress Report and comparesbudgeted wages to actual wages, coaching direct reports to address problemareas and holds team accountable for results.
10、Develops an operationalstrategy that is aligned with the brand’s business strategy and leads itsexecution.
11、Makes and executes key decisions to keepproperty moving forward towards achievement of goals.
【Job Requirements】
1 、Master’s or Bachelor’sdegree in Business Administration. A degree in Hospitality Management, Hotel Managementor similar preferred.
2、 Ten years or more of progressive managerialexperience in a leading resort/ hotel or residential with exposure in a luxurylifestyle brand
3 、Strongcommunicator, exhibits exceptional leadership in motivating and exertingpositive influences, resulting in positive relationship with colleagues.
4 、Rooms background, overseethe entire hotel operations, rooms, F&B, Spa, Recreations, Security.
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ABOUT CAPELLA HOTELS AND RESORTS关于嘉佩乐酒店及度假村:The Capella Hotels and Resorts constellation consists of properties located in Singapore, Sydney, Ubud, Bangkok, Hanoi, Taibei, Macau, Shanghai, and Hainan. Future openings include exciting destinations such as Kyoto, Riyadh, Nanjing, Shenzhen ,Florence and South Korea. The exceptional hospitality brand, taking its name from the brightest star of the Auriga constellation, shines a spotlight on local heritage, culture and community whilst crafting authentic guest experiences with the highest level of personalised service and combining a legacy of thoughtful design. Capella was named the Best Hotel Brand in the Travel + Leisure ‘World’s Best Awards’ for 2023 and 2024. Capella Bangkok and Capella Singapore earned the distinction of being included in The World’s 50 Best Hotels in 2023 and 2024, with Capella Bangkok named The World’s Best Hotel and Asia’s Best Hotel in 2024, with Côte by Mauro Colagreco elevated to Two MICHELIN Stars for 2025. Capella Hotels and Resorts is a member of GHA DISCOVERY, a multi-brand loyalty programme representing a collection of 40 independent hotel brands over 100 countries worldwide.For more information, visitcapellahotels.com嘉佩乐酒店及度假村旗下目前拥有位于新加坡、乌布、曼谷、河内、悉尼、台北、澳门、上海、海南土福湾等目的地的9家奢华度假酒店。计划即将于南京、深圳、京都、利雅得、首尔、南京、深圳、佛罗伦萨、韩国等目的地陆续璀璨揭幕新酒店。秉承卓越的嘉佩乐品牌专注于为宾客打造地道本真的文化体验,将精心设计的传奇建筑与细致周到的温暖匠心服务融为一体。嘉佩乐酒店及度假村荣获 Travel+ Leisure杂志美国版 2023 及2024 年度世界旅行奖全球最佳酒店品牌的殊荣。曼谷嘉佩乐酒店和新加坡嘉佩乐酒店荣登 2023 年及 2024年的全球 50 Best酒店榜单,其中曼谷嘉佩乐酒店在 2024年荣膺全球酒店榜单和亚洲酒店榜单的榜首,其Côte by Mauro Colagreco 餐厅摘得了 2025 泰 国米其林餐厅指南二星荣誉。嘉佩乐酒店及度假村是全球酒店联盟 DISCOVERY的成员之一,其宾客忠诚计划覆盖全球超过100 个国家的 40 家奢华酒店品牌。更多详情,敬请登录www.capellahotels.com.cn。