招聘Russian Culturist 俄罗斯籍文旅官_海南土福湾嘉佩乐度假酒店招聘信息-138job.com

TheRole 岗位职责：

1.Full working understanding Vision andMission, SOP(s).

完全了解愿景和使命及标准操作流程

2.Extensive knowledge of the resort andsurrounding areas.

熟知酒店和周边

3.Read arrival report, email, guests’profiles, group resumes, update F&B / SPA promotions.

阅读抵店报表、邮件、客史资料、团队摘要、F&B/SPA最新推广

4.Read handover file, note down importantguests’ information for use and or follow-ups.

阅读交接班文件，记录重要客人的信息来备用和/或跟进

5.Remember the daily events held in theresort to escort guests to the relevant venues.

掌握每日酒店活动以便引领客人到达指定地点

6.Take in-depth handover from previous shiftand ensure follow-ups are carried through.

同上一班次深入交接并确保进行跟进

7.Clean and maintain all service equipmentand assigned area.

清理和维护所有服务设备和所分划的区域

8.Rooming list is created accurately everymidnight and updated before start of afternoon shift.

每晚创建准确的房间名单并在中班开始前更新

9.Set-up all arrivals accordingly to guestpreferences.

根据客人喜好准备所有的预抵

10.Check-in all guests and offer a detailedroom orientation of the Room, Suite, Villa and Resort.

办理所有客人的入住，提供详细的客房、套房、别墅和酒店介绍

11.Service all in-house and take note of guestpreferences and customize.

服务所有在住房间并记录客人喜好和习惯

12.Check out all departures Rooms, Suites andVillas.

办理所有离店客房、套房和别墅的退房

TalentProfile任职资格：

1.Be familiar with the daily operations ofthe Front Office Department.

熟悉前厅部日常运行

2.Be able to communicate with guests inRussian and possess good communication skills.

能使用俄语与客人交流，具备良好的沟通能力

3.Have excellent problem-solving abilities.

良好的问题解决能力

ABOUT CAPELLA HOTELS AND RESORTS关于嘉佩乐酒店及度假村：‍The Capella Hotels and Resorts constellation consists of properties located in Singapore, Sydney, Ubud, Bangkok, Hanoi, Taibei, Macau, Shanghai, and Hainan. Future openings include exciting destinations such as Kyoto, Riyadh, Nanjing, Shenzhen and South Korea. The exceptional hospitality brand, taking its name from the brightest star of the Auriga constellation, shines a spotlight on local heritage, culture and community whilst crafting authentic guest experiences with the highest level of personalised service and combining a legacy of thoughtful design. Capella was named the Best Hotel Brand in the Travel + Leisure ‘World’s Best Awards’ for 2023 and 2024. Capella Bangkok and Capella Singapore earned the distinction of being included in The World’s 50 Best Hotels in 2023 and 2024, with Capella Bangkok named The World’s Best Hotel and Asia’s Best Hotel in 2024, with Côte by Mauro Colagreco elevated to Two MICHELIN Stars for 2025. Capella Hotels and Resorts is a member of GHA DISCOVERY, a multi-brand loyalty programme representing a collection of 40 independent hotel brands over 100 countries worldwide.For more information, visitcapellahotels.com嘉佩乐酒店及度假村旗下目前拥有位于新加坡、乌布、曼谷、河内、悉尼、台北、澳门、上海、海南土福湾等目的地的9家奢华度假酒店。计划即将于南京、深圳、京都、利雅得、韩国等目的地陆续璀璨揭幕新酒店。秉承卓越的嘉佩乐品牌专注于为宾客打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的温暖匠心服务融为一体。嘉佩乐酒店及度假村荣获 Travel+ Leisure杂志美国版 2023 及2024 年度世界旅行奖全球最佳酒店品牌的殊荣。曼谷嘉佩乐酒店和新加坡嘉佩乐酒店荣登 2023 年及 2024年的全球 50 Best酒店榜单，其中曼谷嘉佩乐酒店在 2024年荣膺全球酒店榜单和亚洲酒店榜单的榜首。嘉佩乐酒店及度假村是全球酒店联盟 DISCOVERY的成员之一，其宾客忠诚计划覆盖全球超过100 个国家的 40 家奢华酒店品牌。更多详情，敬请登录www.capellahotels.com.cn。