• 带薪年假
• 包吃包住
• 英语培训
• 员工奖励认可
• 个人职业发展
• 酒店交叉培训
• 员工生日礼物
• 员工穿梭巴士
• 五险一金
• 岗位晋升

Job Title: Communication Agent
职位名称：总机主管
Department:Front Office
部门：前厅部
Reports to:Director of Front Office
汇报对象：总机经理
Position Level: Supervisor
职位级别：主管

Position Overview
职位概况
Responsible for all incoming and outgoing telephone communication within Resort. Answer the telephone in a courteous manner, personalize every interaction to create everlasting memories for our guests
负责应答度假酒店的所有来电和呼出电话。应答时彬彬有礼，与客人交流时尽可能为其提供个性化服务，从而创造难忘的回忆。
 
The Role
岗位职责

Answer telephone within 3 rings, using correct telephone etiquette.
 在来电三声之内接起电话，使用正确的电话礼仪
 Keep alert to special events and functions.
 对特殊的会议和活动要格外注意
 Always be briefed and updated on important information of Resort.
知晓关于度假酒店的重要信息并实时更新
 Fill in Action Log Sheet clearly and must do timely follow up when receiving guest request.
 清楚地填写当班记录并且及时跟进客人提出的要求
 Give guests and colleagues most up to date telephone information when asked.
 为客人和同事提供及时更新的电话通讯簿
 Review the F&B promotions report daily and be ready to make suggestions to the guest.
 仔细回顾每日餐饮促销，从而能够为客人提供就餐建议
 Knowledgeable of In-Room Dining menu, be able to proficiently take orders and make recommendations.
 熟悉客房送餐的菜单，能够熟练地为客人点单并推荐菜品
 
Talent Profile
学历要求

College and above 大专及以上学历

Work Experience
工作经验

Approximately1 year experience or newly graduate from university约一年工作经验或者高校应届毕业生

Skills Set
技能要求

Good presentation and communication skills.
良好的展示及沟通技巧
Good organization skills.
良好的组织技巧
English Fluent in both writing and speaking.
流利的英语说、写能力
Familiar with Microsoft Office: Word, Excel, PowerPoint.
熟悉微软办公自动化软件，Word, Excel, PowerPoint
Basic Resort knowledge.
掌握基本酒店产品知识

Capella Tufu Bay, Hainan sets a new standard for luxury beachfront resorts in ChinaInspired by the ancient Maritime Silk Road, it offers luxury and privacyJean-michel Gathy and Bill Bensley's "Masterpiece of art"海南土福湾嘉佩乐度假酒店为中国奢华海滨度假酒店树立全新水准以古代海上丝绸之路为灵感呈献奢华私属谧境Jean-Michel Gathy和Bill Bensley两位设计大师联袂呈现的“艺术杰作”With the promise of "setting a new standard for China's luxury seaside resorts", Capella Tufu Bay,Hainan and Spa USES the ancient Maritime Silk Road as inspiration and unique creativity to create a private setting for its guests.秉承“为中国奢华海滨度假酒店树立全新水准”的承诺，海南土福湾嘉佩乐度假酒店以古代海上丝绸之路为灵感，以独特的创意巧思为宾客打造出一处私属谧境。Capella Tufu Bay,Hainan is the "masterpiece" of the world's top architect Jean-Michel Gathy and garden master Bill Bensley. Its architectural design from the ancient maritime silk road the legend of the past for inspiration, from packaging design to the dining experience, from the landscape layout to the menu design, from entertainment to the spa experience, the design of the hotel and the place of all the magnificent history of the ancient maritime silk road, lead the guests to open a "special maritime silk road tour".海南土福湾嘉佩乐度假酒店是由世界顶级建筑设计师Jean-Michel Gathy及园林造景大师Bill Bensley联袂呈现的“艺术杰作”。其建筑设计自古代海上丝绸之路的传奇往昔汲取灵感，从装潢设计到美食体验，从景观布局到菜单设计，从娱乐活动到水疗体验，酒店的设计所及之处无不将古代海上丝路的辉煌历史娓娓道来，带领宾客开启一场“非凡无比的海上丝路之旅”。地点：海南省陵水县英州镇土福湾度假区员工通道注意事项：请携带个人身份证原件。交通工具：可提前联系人力资源部乘坐酒店员工班车，班车停靠站在三亚市区内或林旺安置小区。