• 带薪年假
• 包吃包住
• 英语培训
• 员工奖励认可
• 个人职业发展
• 酒店交叉培训
• 员工生日礼物
• 员工穿梭巴士
• 五险一金
• 岗位晋升

Job Title:Communication Supervisor
职位：总机主管
Department: Front Office
部门：前厅部
Reports to: Communication Manager
汇报对象：总机经理
Position level: Supervisor
职位级别：主管

Position Overview
职位概况
Supervise Communications Agents on performance standards and telephone manners. Proactive in identifying opportunities to blow away our guests
领导总机接线员按照标准和电话礼仪的要求完成工作。积极主动地把握机会为客人制造意外惊喜

The Role
岗位职责

Supervise all Communications agents answer the phone according to the brand standard.
根据品牌标准指导所有总机接线员应答客人的来电
Check and update all Resort information in Communications.
每日检查并更新总机的相关信息
Daily meeting and testing of product knowledge to ensure all Communications agents are knowledgeable on Resort facilities and promotions.
每日例行检查所有接线员的酒店产品知识的掌握程度，并确保所有人了解酒店的设施和产品促销活动
Daily check wakeup call request and ensure all requests are fulfilled.
每天查看叫醒服务的需求并确保所有的客人需求安排就位
Be fully aware of the functioning procedure of all switchboard equipment.
完全掌握接线设备的运行程序和状态
Be knowledgeable of In-Room Dining menu, proficiently take orders and make recommendations.
熟悉客房送餐的菜单，能够熟练地为客人点单并推荐菜品
Handle the guests feedback and ask for help from senior managers if needed.
处理客人的反馈意见，如若需要则要向上级需求帮助

Talent Profile
学历要求

College and above大专或以上学历

Work Experience
工作经验

Approximately 2-3 years’ experience as Supervisor / Line Colleague
要求约2-3年的相关主管或从业的工作经验

Skills Set
技能要求

Good presentation and communication skills.
良好的展示及沟通技巧
Good organization skills.
良好的组织技巧
English Fluent in both writing and speaking.
流利的英语说、写能力
Familiar with Microsoft Office: Word, Excel, PowerPoint.
熟悉微软办公自动化软件，Word, Excel, PowerPoint
High energy level with presentation skills.
具备优秀展示技巧
Basic Resort knowledge.
掌握基本酒店产品知识
Basic Training Skills.

ABOUT CAPELLA HOTELS AND RESORTS关于嘉佩乐酒店及度假村：‍The Capella Hotels and Resorts constellation consists of properties located in Singapore, Sydney, Ubud, Bangkok, Hanoi, Shanghai, and Hainan. Future openings include exciting destinations such as Taipei, Kyoto, Riyadh, Nanjing, Shenzhen and South Korea. The exceptional hospitality brand, taking its name from the brightest star of the Auriga constellation, shines a spotlight on local heritage, culture and community whilst crafting authentic guest experiences with the highest level of personalised service and combining a legacy of thoughtful design. Capella was named the Best Hotel Brand in the Travel + Leisure ‘World’s Best Awards’ for 2023 and 2024. Capella Bangkok and Capella Singapore earned the distinction of being included in The World’s 50 Best Hotels in 2023 and 2024, with Capella Bangkok named The World’s Best Hotel and Asia’s Best Hotel in 2024, with Côte by Mauro Colagreco elevated to Two MICHELIN Stars for 2025. Capella Hotels and Resorts is a member of GHA DISCOVERY, a multi-brand loyalty programme representing a collection of 40 independent hotel brands over 100 countries worldwide.For more information, visitcapellahotels.com嘉佩乐酒店及度假村旗下目前拥有位于新加坡、乌布、曼谷、河内、悉尼、上海、海南土福湾等目的地的7家奢华度假酒店。计划即将于南京、深圳、台北、京都、利雅得、韩国等目的地陆续璀璨揭幕新酒店。秉承卓越的嘉佩乐品牌专注于为宾客打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的温暖匠心服务融为一体。嘉佩乐酒店及度假村荣获 Travel+ Leisure杂志美国版 2023 及2024 年度世界旅行奖全球最佳酒店品牌的殊荣。曼谷嘉佩乐酒店和新加坡嘉佩乐酒店荣登 2023 年及 2024年的全球 50 Best酒店榜单，其中曼谷嘉佩乐酒店在 2024年荣膺全球酒店榜单和亚洲酒店榜单的榜首。嘉佩乐酒店及度假村是全球酒店联盟 DISCOVERY的成员之一，其宾客忠诚计划覆盖全球超过100 个国家的 40 家奢华酒店品牌。更多详情，敬请登录www.capellahotels.com.cn。