预订通讯专员 Core GRO
3千-4千
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发布于 16:24
预订通讯专员 Core GRO
3千-4千
天津-和平区 | 1年以上 | 大专
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职位描述

Responsibilities

工作职责


1.The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone. 

2.Due to the central core nature of this position, the Core GRO also acts as the friendly and courteous voice of Housekeeping Team when Housekeeping Coordinator is not available.

3.The Core GRO oversees the entire sequence of service ensuring guest accommodations calls and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.

4.We are looking for an individual who poses an affinity for guest service!  You will be an experienced customer service professional with excellent phone skills, ability to multitask, problem solve, and have a passion for hospitality service. 


1.预订通讯员负责提供酒店的综合信息和遇到紧急情况时,通过电话联系相关人员为来电者提供帮助。

2.由于这个职位的核心性质,当客房协调员不在时,预订通讯员也会充当友好而有礼貌的客房团队成员。

3.预订通讯部监督整个服务流程,确保住店客人来电和客房要求可以在规定时间内按照四季标准正确处理。 

4.我们正在寻找对客服务有亲切感的人!你将会是那个具备优秀电话技巧以及专业对客服务经验,同时能处理多项任务,解决问题,极具酒店服务热忱的人。


Preferred Qualification and Skills 

优先考虑的资格与技能


1.Bachelor above education background

2.At least 1 year work experience in international hotel chain

3.Excellent reading, writing & oral proficiency in the English language.

4.Mandarin speaking is a must and work authorization in China is required.

1.本科以上学历。

2.至少1年国际连锁酒店工作经验。

3.优秀的英语阅读、写作和口语能力。

4.能够讲普通话及具有在中国工作的许可。


其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
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公司地址
天津和平区南京路与赤峰道交口
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
天津四季酒店Four Seasons Hotel Tianjin     天津四季酒店,傲立于天津最繁华的城市中心,与天津国际金融中心及700,000平方米的综合发展区域完美融合。酒店及公寓高45层,包含259间豪华客房,143套公寓,风格各异的餐厅和酒吧。Rising above the heart of the central business district and surrounded by architectural reminders of the city’s fascinating east-meets-west history, Four Seasons Hotel Tianjin brings a world-class experience to this international port city – the gateway to North China. With cosmopolitan flair and inimitable style, Four Seasons Hotel Tianjin confidently delivers the perfect Four Seasons experience, from spectacular dining in one of our flagship restaurants to restorative treatments in our world-class spa
天津和平区南京路与赤峰道交口
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