• 人性化管理
• 五险一金
• 岗位晋升
• 带薪年假
• 包吃包住
• 管理规范
• 技能培训
• 福利优厚
• 年会旅游

客户服务
Customer Service
•	确保遵守品牌承诺，在宾客到达酒店后及在酒店停留期间享受到超出他们期望的服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and throughout their stay. 
•	按照酒店各个区域内的运营要求履行宾客服务员的职责。
Performs Host duties as requested and required due to operational needs in all areas of the hotel.
•	保证宾客满意度调查（HySat）得分达到或超越公司目标。
Ensures that Guest Satisfaction Survey (HySat) score is achieved or exceeded the corporate target.
•	通过礼貌有效的方式处理所有客人及内部客人的投诉和要求，并确保问题得到圆满解决。
Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved exceeding expectations.
•	与客人及同事建立起积极的交流互动并保持良好的工作关系。
Maintains positive guest and colleague interactions with good working relationships.
•	通过维持与宾客的良好关系建立友好氛围。
Establishes a rapport with guests maintaining good customer relationships.

运营
Operational
•	确保酒店最基本的品牌标准都被贯彻执行。
Ensures that minimum brand standards have been implemented.
•	以支持和灵活的态度与其他宾客服务员和凯悦员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Hosts and Hyatt Place associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
•	以支持和灵活的态度及“团队协作”精神与其它部门合作。
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
•	按照要求维持所有设备和客用品的标准库存量。
Maintains par stocks of all equipment and guest supplies as required.
•	热诚欢迎所有到达凯悦嘉轩酒店的宾客。
Welcomes all guests to Hyatt Place ensuring a warm welcome.
•	办理入住和退房程序，包括核对宾客付款细节、上传客户资料至公安系统及分配房间。
Performs check in and check out procedures by verifying guest payment details, registering the guest with the Public Security Bureau and assigning a room.
•	帮助每一宾客了解熟悉酒店服务和设施。
Assists each guest to become familiar with the hotel services and amenities.
•	根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures. 
•	确保酒店前场区域时刻保持干净和整洁。
Ensures the Front of House areas are well maintained and clean and tidy at all times
•	在每次用餐结束后清理台面或餐桌并重新摆台。
Clears and resets counters or tables at conclusion of each course.
•	完全了解房间和餐饮计算机系统。
Fully conversant with all aspects of the Rooms and Food and Beverage Computer Systems.
•	计算账单并收款。
Computes bill and accepts payment 
•	根据需要履行收银员的职责。
Performs the function of cashier as required.
•	核对收取的现金，确保所收现金是真钞。
Verifies cash received ensuring only genuine money is collected.
•	核对宾客出示的信用卡，确保所有信用卡都在有效期内。
Verifies all credit cards presented by guest to ensure validity of the card.
•	严格遵守财务部要求的关于收银与现金处理的政策和程序。
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
•	完全了解菜单中的所有菜品和饮料，并能推荐适当的食品和饮料搭配，进行增值销售。
Have a thorough knowledge and understanding of all food and beverage items on the menu and have the ability to recommend Food and Beverage combinations and up sell alternatives.
•	必要时可帮助销售部门安排新雇员和客户进行参观。
Conducts property tours for new hires and clients as necessary to assist the Sales department .

佛山里水凯悦嘉轩酒店是佛山市首家开业的凯悦嘉轩酒店。地处佛山东北部，东与广州接壤，南距佛山市中心10多公里，距广州国际新机场20多公里。酒店拥有152间客房，所有客房都配备先进时尚的设施设备以满足无论商务或休闲客人的不同需求。佛山里水凯悦嘉轩酒店旨在打造一个特有的凯悦嘉轩品牌经历，为所有商务及休闲客人提供满足其需求的多项服务，如：提供免费的热火早餐，选择丰富的零点午餐和晚餐，酒吧提供零点中国茶、咖啡和饮料。另外，酒店还设有24小时服务的健身中心、露天游泳池、免费无线高速上网、会议室及停车场等。