招聘前台接待 Resort Host_西安临潼悦椿酒店招聘信息-138job.com

1. To greet guests on arrival at the hotel and conduct check-in and registration procedures.

欢迎客人来到酒店，为客人办理入住手续

2. To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.

解决客人的投诉，回答客人的问题，满足客人的需要，并详细记录下来。对于不能满足的问题，要及时跟进

3. To maintain up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.

给客人提供最新的旅游信息，各旅游景点的资讯，必要时客人预定行程

4. To conductin spections of the public areas of the main lobby ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.

维护公共区域整洁，主要是确保大堂的干净整洁

5. To conducthotel site inspections when directed.

按指示进行酒店参观及介绍

6. Handles customer complaints if possible, or reports them to supervisors.

尽可能处理客人投诉，或及时向主管汇报

7. To upsell all hotel, Spa and Gallery facilities.

向客人推荐，销售酒店更好的房间，水疗和悦椿阁的商品

8. To ensurethat guest check out arrangements are in order, abide to the cashiering policies& standards, and to bid the guests farewell.

确保用酒店的标准程序为客人办理退房手续并欢送客人

9. Respects procedures governing invoicing and cash operations

遵守发票和现金控制流程

10. To assist Telephone Operator when required.

必要时要协助总机的工作

西安临潼悦椿温泉酒店坐落于西安的东大门临潼，酒店位于临潼国家度假区核心位置，占地235亩，建筑面积约11万平方米,拥有400间客房,6个风格迥异的餐厅。是新加坡悦榕集团与西安曲江临潼旅游投资（集团）有限公司共同打造的一个国际五星级温泉酒店群，主要包括主题酒店区、温泉水疗区、特色中餐区、西苑阁等区域，以现代风格诠释唐代宫廷韵味，融合了中国传统建筑中明柱、斗拱、屋面翼角造型与都会风情的当代温泉酒店。 Xi’an Lintong Angsana Hotel is located at East Gate of Lintong, whichis also in the middle of holiday village in Lintong. The whole hotel covers thearea of 235 acres, and the building areas are 11milion square meters. Our hotelhas 400 rooms for guests and 6 different styles of restaurants. Meanwhile, Xi’an Lintong Hotel is one of the five stars hotel which isestablished by Singapore Banyan Tree and Xi’an Qujiang Travel Investment Corporation. The hotel has beendivided by many different parts, including Theme Hotel Area, SPA Area, SpecialChinese Restaurant, Royal Garden Court and so on. One of the most spectacularaspect is that hotel combines the charm of Palace Tang and Chinese traditionalbuilding, like Minzhu, Brackets(Dougong), Roof Wing Angle and MetropolisCustoms.