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1.Direct and control all subordinate associate to ensure that all day to day operational matters are handled on time and guest expectations are met
直接和协调所有下属确保所有运营事项达到客人预期。
2. Provide guidance and assistance to associates helping them in the execution of their duties and responsibilities
提供指导和帮助,帮助每个部门员工执行他们的责任和义务。
3. Oversee the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations
监督员工服务标准,确保对客标准符合满足所需或超越顾客的期望。
4. Liase with the Kitchen, Stewarding, Bars, Housekeeping and Engineering to ensure that the operation runs smoothly in areas of joint responsibility
与厨房、厅面、酒吧、客房、工程沟通,以确保运营顺利。
5. Assist in the planning and execution of promotional activities.
协助制定和执行促销活动。
6. Maximise revenue in the outlet by implementing upselling procedures
在厅面实施促销计划确保利润最大化。
7. Assist in monitoring and controlling the financial performance of the outlet controlling costs and expenses
协助监督和控制部门的成本和开支确保收入表现良好。
8. Assist in monitoring and controlling the hotel’s OE inventory and participate in inventory taking
协助监督并参与酒店的盘点库存。
9. Assist in the maintenance of efficient administration preparing and submitting reports on time as directed
保持一种高效的管理部门和按时提交部门运作报告。
10. Assist in the selection, training and evaluation of subordinate associates
协助选拔、培训下属员工的评价。
11. Coach, counsel, discipline and develop subordinate associate
训练,建议,惩罚和发展下属员工。
12. Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
通过同员工维持良好关系促进员工士气和团队合作精神。
13. Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
为酒店的普遍改善作出适当的意见和建议。
14. Be fully conversant with all health and safety, fire and emergency procedures.
完全熟悉所有卫生和安全、防火和应急程序。
15. Maintain a high standard of personal hygiene, dress, uniform, and body language.
保持高水准的个人卫生、服装、制服和肢体语言。
16. Attend meetings and training as required by supervisors.
参加主管要求的培训。
17. Interact with guests actively soliciting feedback
征求客人积极的反馈信息。
西安临潼悦椿温泉酒店坐落于西安的东大门临潼,酒店位于临潼国家度假区核心位置,占地235亩,建筑面积约11万平方米,拥有400间客房,6个风格迥异的餐厅。是新加坡悦榕集团与西安曲江临潼旅游投资(集团)有限公司共同打造的一个国际五星级温泉酒店群,主要包括主题酒店区、温泉水疗区、特色中餐区、西苑阁等区域,以现代风格诠释唐代宫廷韵味,融合了中国传统建筑中明柱、斗拱、屋面翼角造型与都会风情的当代温泉酒店。 Xi’an Lintong Angsana Hotel is located at East Gate of Lintong, whichis also in the middle of holiday village in Lintong. The whole hotel covers thearea of 235 acres, and the building areas are 11milion square meters. Our hotelhas 400 rooms for guests and 6 different styles of restaurants. Meanwhile, Xi’an Lintong Hotel is one of the five stars hotel which isestablished by Singapore Banyan Tree and Xi’an Qujiang Travel Investment Corporation. The hotel has beendivided by many different parts, including Theme Hotel Area, SPA Area, SpecialChinese Restaurant, Royal Garden Court and so on. One of the most spectacularaspect is that hotel combines the charm of Palace Tang and Chinese traditionalbuilding, like Minzhu, Brackets(Dougong), Roof Wing Angle and MetropolisCustoms.