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Service provided to all guests must be as courteous as possible and all inquiries must be fulfilled with the guest's satisfaction at the required time.为客人提供尽可能礼貌的服务，即时满足客人的要求。Report all guest comments to manager/supervisor for analysis and discussion.把客人对我们的建议报告经理，以便作出合理地分析和判断。Ensure calls are recorded and checked by another colleague. Standard calls must be checked to ensure that they are answered.确保记录好所有的服务内容。必须由另外一个同事复查记录。标准的服务意味着确保客人接起电话被告知。Answer department telephone within 3 rings, using correct salutations and telephone etiquette.在三声铃响内接起电话，正确而礼貌的应答。Answer, record, and process all guest calls, requests, questions, or concerns.回答，记录所有客人的电话，要求，问题。Contact appropriate individual or department as necessary to resolve guest call, request, or problem.准确，完整，清晰的接收，记录相关的信息，如有要解决客人电话，要求，问题的，及时联系相关的个人和部门。Supply guests with directions and information regarding restaurant services, hours of operation, and local areas of interest and activities.提供餐厅服务和产品，营业时间和本地特色及活动的相关信息给客人。Follow up with guests regarding satisfaction with guest-related issues.确保客人所有的问题得到满意的解决。Respond to special requests from guests/residents with unique needs.提供有特殊要求的服务和独一无二的体验。
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酒店业--国际高端酒店/5星级
500-999人
外商独资．外企办事处
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining,entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar! “Inspired by the sea, The Sanya EDITION on Hainan Island in Southern China is an exceptional getaway designed for relaxation and rejuvenation. Water, a source of both vitality and serenity, defines the lush50-acre property, which features a spectacular private “ocean.” Here, gondolas transport guests to an extraordinary floating restaurant and families enjoy beachside cafes and cabanas. The sense of luxurious tranquility is established at the reception area, where a lotus pool and live bamboo grove serve as a counter point to a curated art gallery displaying the work of renowned artists.All 500+ guestrooms have ocean views, as do the collection of villas perched on a terraced hillside. The warm and inviting interiors exude a comfortable,simple sophistication, using light oak finishes and airy fabrics that evoke the beach. At the meeting center, the separation between outside and inside disappears, with teak-floored rooms opening onto a generous sunken courtyard and garden that offers natural light and views of the surrounding forest.” EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart,not from a handbook. A place that delivers a never-ending the atrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today.艾迪逊品牌以一种特立独行的全新方式将个性化、定制化与独创性融于一身。品牌由万豪国际集团 (Marriott International) 与伊恩 - 施拉格 (Ian Schrager) 联袂打造。它将伊恩 - 施拉格著名的别具风格的住宿体验理念与万豪的全球影响力、运营专长和规模相融合。三亚艾迪逊酒店（The Sanya EDITION）以浩瀚无垠的海洋为灵感，选址中国海滨胜地海南岛，呈献独树一帜的奢华体验。三亚在古代被称为“天涯海角”。时至今日，三亚依然保留了水清沙白、葱郁繁茂的热带天堂风貌。水，乃活力与平静之源。这座占地50英亩的酒店的独特之处在于，三亚艾迪逊酒店拥有一片壮观的私人海洋。酒店坐落于海棠湾中心地带，占地约为19.4万平方米，拥有中国南海超过330米（1000英尺）的海岸线和天然海滩。三亚艾迪逊酒店正在招聘热情、开朗，出色的人员，你们也希望能够找到一个能有启发、激励和挑战并令人感到骄傲的工作场所、一个服务发自内心而非课本的场所、一个提供永无止境的服务并不断吸引客人的场所。三亚艾迪逊酒店诚邀您即刻加入！
