【岗位职责】
1、鼓励预定团队实现Reservation高分;
2、实施宾客意见调查,提高部门服务质量;
3、熟悉处理房间预订的程序,给宾客提供最新和最准确的房况信息;
4、落实”预订未到宾客”的名单和每日团队取消情况;
5、为所有的预订部员工准备工作时间和日程表;
6、管理每日/每月/每年的所有的日常通信的书写;
7、根据预订情况更改现有的预订并且预测现有的和未来的预订情况。
【岗位要求】
1、高中以上学历,有同岗位工作经验2年以上;
2、普通话及英语清晰流利;
3、具有良好的产品电话销售技能,能够实现酒店客房预订率最大化;
4、具有销售业务谈判能力;
5、能够督导团队成员的预订工作,指导下级提高电话销售能力。
Banyan Tree Hotels and Resorts is a leading manager and developer of premium resorts, hotels and spas in the Asia Pacific, with 36hotels & resorts, 73 spas, 91 galleries & 3 golf courses. The company maintains a workforce of more than 40 locations in 27 countries reflecting the same diversity in culture as its resort destinations.悦榕集团是亚太区顶尖度假村、酒店及SPA的营运开发商。直至目前为止, 有36家度假村、73家水疗、91家悦榕阁与3个高尔夫球场。足迹遍布28个国家,犹如我们的度假村地点一样,反映多元文化。We take great pride in all we do for our properties, our guests and most importantly, our associates, because you are the ones who really make the difference and ensure that every guest encounters a true Banyan Tree Experience. 对于我们来说,酒店员工及客人都是引以为傲的财富,尤其是我们的员工,因为正是你们成就了我们的独树一帜,并且让客人真正体会到悦榕集团的风格。Our focus is on YOU. We are always here to support and develop to ensure that your experience and employment with Banyan Tree Hotels and Resorts is positive.我们的中心就是您。悦榕集团会给您提供支持、创造发展的机会,并以此为您积累专业的工作经验。Banyantree Tengchong is Tengchong County’s premier resort, nestled in a valley near the western edge of Yunnan province. Famed for its geothermal pools, with mineral-rich waters and perfect tropical highland climate are for those seeking a holiday with a difference.腾冲玛御谷悦榕庄依偎在云南西部。酒店充分利用丰富的地热资源,富含矿物质的温泉水质,完美的热带高原气候,让您充分享受自然围拢的安静生活。WELCOME TO JOIN US 我们期待您的加入!非常感谢您对腾冲玛御谷悦榕庄的关注,您可以通过邮箱或电话联系到我们Contact联系人:人力资源部Contact No. 联系电话:0875-8999888 转 7801 / 18487210860Mailbox招聘邮箱:Careers.tengchong@banyantree.comAddress 酒店地址:云南省腾冲市北海乡玛御谷温泉小镇