餐饮部总监 - Director of Food & Beverage
2万-3万
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餐饮部总监 - Director of Food & Beverage
2万-3万
上海-嘉定区 | 8年以上 | 大专 | 招1人
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Administration

1.Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.

2.Oversees the preparationand update of individual Departmental Operations Manuals..

3.Conducts regular divisionalcommunications meetings and ensures that departmental briefings and meetingsare effective and conducted as necessary.


Customer Service

1.Ensures that all associates deliver the brandpromise and provide exceptional guest service at all times.

2.Ensures that associates also provideexcellent service to internal customers in other departments as appropriate.

3.Spends time in public areasobserving associate-guest interaction and talking with guests, working throughHeads of Department to coach associates in guest service skills as necessary.

4.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

5.Maintains positive guest and associate interactions with good working relationships.


Financia

1.Maximizes associateproductivity through the use of multi-skilling, multi-tasking and flexiblescheduling to meet the financial goals of the business as well as theexpectations of the guests.

2.Ensures that each profitcenter (e.g. Outlet, Bar, Banquets) is operated in line with maximizing profitwhile delivering on the brand promise.

3.Ensures that each costcenter (e.g. Stewarding) operates with the lowest possible cost structure whilealso delivering on the brand promise to the guest.

4.Coordinates the preparation of the AnnualBusiness Plan for Food andBeverage.

5.Analyses business performance strategically tofacilitate accurate and meaningful forecasting, involving the respectiveDepartment Heads as appropriate.

Prepares, utilizes and updates an Annual Marketing Plan, broken down as necessary by department.

5.Manages costs proactivelybased on key performance indicators, working through the respective Department Heads as appropriate.

6.Ensures that all hotel,company and local rules, policies and regulations relating to financial recordkeeping, money handling and licensing are adhered to, including the timely andaccurate reporting of financial information.

7.Assists in the inventorymanagement and ongoing maintenance of hotel operating equipment and otherassets.

8.Participates in weeklyyield and revenue management meetings actively, overseeing the appropriatepricing structures to maximize yield and overall profits in Outlets.


Marketing

1.Prepares, utilizes andupdates an Annual Marketing Plan, broken down as necessary by department.

2.Evaluates local, nationaland international market trends, vendors and other hotel/restaurant operationsconstantly to make sure that the hotel’s own operations remain competitive andcutting edge.

3.Encourages Department Heads to look for Marketingand Public Relations opportunities to increase awareness and ultimatelybusiness.


Operational

1.Ensures that all companyminimum brand standards have been implemented, and that optional brandstandards have been implemented where appropriate.

2.Monitors all operations,especially during peak business periods, working through the respectiveDepartment Heads to make adjustmentswhere necessary.

3.Provides feedback on theresults of the Hysat and ensures that therelevant changes are implemented.

4.Works closely with other LeadershipCommittee members in a supportive and flexible manner, focusing on the overallsuccess of the hotel and the satisfaction of hotel guests.

5.Ensures that Food andBeverage associates work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”.

6.Ensures that all associatesare up to date with the availability of seasonal and new products on themarket.

7.Tastes and monitors thefood and beverage products served throughout the operation, providing feedbackwhere appropriate.


Human Resources

1.Oversees and assists in therecruitment and selection of all Food and Beverage associates. Ensures thatDepartment Heads follow hotelguidelines when recruiting and use a competency-based approach to selectingtheir associates.

2.Oversees the punctualityand appearance of all Food and Beverage associates, making sure that they wearthe correct uniform and maintain a high standard of personal appearance andhygiene, according to the hotel and department’s grooming standards.

3.Maximizes the effectivenessof Department Heads by developing each oftheir skills and abilities through the appropriate training, coaching, and/ormentoring.

4.Conducts annual PerformanceDevelopment Discussions with Department Headsand supports them in their professional developmentgoals. Ensures that they inturn conduct annual Performance Development Discussions with their associates.

5.Ensures that each Head ofDepartment plans and implements effective training programmers for theirassociates in coordination with the Learning Manager and their Departmental Trainers.

6.Encourages associates to becreative and innovative, challenging and recognizing them for theircontribution to the success of the operation.


Other Duties

1.Is knowledgeable instatutory legislation in associate and industrial relations.

2.Understands and strictlyadheres to Rules and Regulations established in the Associate Handbook and theHotel’s policies concerning fire, hygiene and health and safety.

3.Maintains strong,professional relationship with the relevant representatives from competitorhotels, business partners and other organizations.

4.Responds to changes in theFood and Beverage function as dictated by the industry, company and hotel.

5.Carries out any otherreasonable duties and responsibilities as assigned.

 

其他要求
国际联号工作经历:优先
语言能力:英语-精通
计算机能力:熟练
年龄要求:30-40岁
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
上海嘉定凯悦酒店由世界著名建筑大师安藤忠雄设计,是嘉定新城文化艺术与高尚生活最闪耀的新地标。作为嘉定中央商务区整体规划的核心组成部分,上海嘉定凯悦酒店更令全城瞩目,万众期待。酒店毗邻上海保利大剧院、远香湖与嘉定图书馆,形成了上海西北地区一个充满活力的文化纽带。Designed by world-renowned architect Tadao Ando, our landmark address shines as a beacon of contemporary culture and lifestyle above Jiading New City. A stunning centerpiece of Jiading CBD’s impressive masterplan, the hotel stands adjacent to Shanghai Poly Grand Theater, Yuan Xiang Lake and Jiading Library, forming a vibrant cultural nexus in northwest Shanghai. 酒店地理位置优越,环伺上海国际赛车场、安亭国际汽车城与嘉定工业区。客人可稍稍移步至周边的南翔古镇与安亭老街,感受800年的嘉定建县历史以及体验独特的传统文化。酒店往返国家会展中心、虹桥国际机场、虹桥火车站之间仅需30分钟车程。The location offers convenient access to the Shanghai International Race Circuit, Anting International Automobile City and Jiading Industry Zone. Guests can discover 800 years of local culture at nearby Nanxiang Old Town and Anting Old Street. The National Exhibition and Convention Center, Hongqiao International Airport and Hongqiao Railway Station are also a short drive away.酒店设有303间现代优雅客房,包括23间套房、4间行政套房和1间总统套房。无论商务出差,还是休闲度假,在此下榻都将令您心旷神怡。温馨舒适的客房犹如家外之家,现代韵味的艺术壁画、开阔的远香湖和嘉定城市美景、各种最新智能科技,让您随时与世界保持同步。Whether you’re here for business or pleasure, you’ll feel fully refreshed in our 303 savvy guestrooms, including 23 suites, four executive suites and a presidential suite. Styled with residential warmth and modern art murals, each room showcases panoramic lake or city views and smart technology to keep you connected. 凯悦酒店历来以卓越的餐饮体验享誉世界。上海嘉定凯悦酒店拥有三间凌驾于城市上空的餐厅和酒廊,分别为享悦中餐厅、咖啡厅和大堂酒廊。另加的酥园西点屋,每一间餐厅都美轮美奂,个性鲜明,独揽胜景。Discover Hyatt's reputation for dining excellence at sky-high restaurants and eateries – Xiang Yue Chinese restaurant, Market Café interactive dining and The Lounge – all with top-of-the-city views and sleek designs. The Pastry Shop on the Ground Floor also provides freshly baked pastries, cakes and beverages. 
上海市嘉定区
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