§ Conducts dailypre-shift briefings to employees on room occupancy, arrival and departures, functions/event and special attention that is needed.
组织每天所在班次的例会,宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。
§ Liaises withHousekeeping and other related departments on daily operations.
在日常的工作运行中与客房部及其他各部门保持紧密的联系。
§ Handles guestenquiries in a courteous and efficient manner and reports guest complaints orproblems to Front Office Manager for necessary action and assure follow up withguests.
礼貌并高效的处理客人的要求及投诉,需要时要向前厅部经理汇报,并且确保及时跟进。
§ Establishes a rapportwith guests, maintaining good customer relationship.
与客人建立并保持良好的宾客关系。
§ Ensures that thecashiering procedures are strictly adhered to and that all floats are usedappropriately in accordance to Policies & Procedures set by the Hotel andpersonnel with access to floats comply with internal Policies & Proceduresestablished by Finance.
确保收银程序能按照严格的标准执行,确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。
§ Coordinates all Repairand Maintenance and issues repair and maintenance job orders to ensure propermaintenance.
协调好各种修葺及维护工作以确保酒店财产的正常维护。
§ To exercise initiativeand resourcefulness in all aspects of group handling and to co-ordinate andco-operate with Sales, Rooms and F&B departments in all arrangements.
在团队的接待工作中发挥主动性及创造性,协调好与销售部、餐饮部及其他部门之间的合作。
§ To promote and securebusiness for our hotel, special events, promotions, Outlets and other business.
积极地宣传酒店各种特殊计划、营销手段、新辟市场及其他商业手段并确保各种途径的安全运行。
§ To exemplify andinstil upon the employee entrepreneurship/ ownership and a sales attitude tomaintain awareness of all sales opportunities within the Hotel.
向员工灌输时刻保持主人翁精神,把握每次对客的销售机会,并在传授的过程中身体力行。
§ To ensure that allstaff is constantly updated on accurate information about the Hotel and allsister properties, their services/ promotions and facilities in order to crosssell the Hotels.
确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态,以实现交叉销售。
§ Delegatesappropriately duties and responsibilities to equipped and resourcefulemployees, nurturing and developing them whilst ensuring standards of operationand safety are maintained.
适当地分配职责和责任,以使员工掌握技能并获得资源;在确保运营及安全标准的同时,关心并发展员工。
§ Ensures all employees maintainan up-to-date awareness of hotel product knowledge, current promotion, policychanges and appropriate internal communication.
确保每一个员工及时了解酒店的各种更新的产品知识、促销计划、政策变动,并处理好内部的沟通及联系。
酒店坐落于武汉市珞喻路与喻家湖交汇处,东湖新技术开发区。毗邻风景如画的东湖和马鞍山国家森林公园,接壤著名学府华中科技大学。酒店秉承让客人独享“雕琢奢华”的理念,将度假胜地的气息巧妙地融入于当代都会空间中,形成低调奢华和内敛雅致的独特气质。现代简洁与复古深沉相互融合,居家般温馨氛围的感官体验,湖光山色美景的开阔视野,让宾客沉浸在个人专属奢华所带来的全新感受中。我们的理念我们相信客人选择凯悦酒店是因为凯悦员工——是凯悦员工细致周到、体贴入微的服务让客人在凯悦酒店的经历美好而难忘。因此,员工是我们成功的关键,以人为本是我们坚信不移的理念。酒店将为每一员工提供充分的培训发展机会,以及具有竞争力的薪酬福利。面试时间:每周一至周五 早9:00-16:30请提前预约面试时间,我们诚挚邀请您的加入!请携身份证、1寸彩色近照、相关资质证书经由酒店大门到1楼人力资源部参加面试。欢迎浏览武汉光谷凯悦酒店主页wuhanopticsvalley.regency.hyatt.com了解更多的酒店信息。欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs,建立您的个人账户,以获悉更多的职位信息。