• 五险一金
• 岗位晋升
• 人性化管理
• 包吃包住
• 技能培训
• 带薪年假
• 管理规范
• 酒店环境优美
• 优雅设计
• 省内屈指可数

总机及预定专员

Primary Responsibilities主要职责
·        Ensure LQA standards are implemented and delivered to every guest.
在对客服务中遵守和执行LQA。
·        Handlesguest and talent enquiries in a courteous and efficient manner, reportingcomplaints or problems if no immediate solution can be found.
礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告
·        Deliverall guests’ messages, mail and fax are handled and distributed properly. 
正确处理所有客人的留言、邮件及传真。
·        Has a thorough understanding of all the servicesoffered by the Hotel to easily answer guest all inquiries.
完全理解和掌握酒店所提供的所有服务以便回复客人的任何问询。
·        Comply with Service CenterPolicies and Procedures are adhered.
遵守总机各项政策与程序。
·        Be familiar with System, be able to use thesystem to assign guest requires to related department expertly.
掌握系统，有能力熟练地使用系统安排住店客人的各种需求给相应部门跟进完成
·        Handle the roomreservation during Reservation’s absence, and fax back to OTA if necessary.
在预订部不当值的期间接受酒店房间的预定工作，并在需要的时候给网络订房商回复预订传真。
·        Provide an engaged, efficient service toguests in every interaction.
在每一次互动中都为客人提供亲切、有效的服务。
·        Full utilization of all kinds of systems toembrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
·        Liaison between Service Center Team and rest ofhotel effective for guest experience.
在总机内部与酒店其他部门之间有效的沟通来提高宾客体验。
·        Focuses on the stay experience for LCAH members.
Knowledge and Experience知识和经验
·        Diploma or Degreepreferably in hospitality or related field
酒店管理或相关专业的本科或专科学历。
·        Relevant experience in a similar position in a renown international hotelbrand
在知名国际酒店内从事类似岗位的经验
·        Excellent oral andwritten skills in Mandarin and English
优秀的中英文听说读写能力

The Pullman Kaifeng Jianye is a lake setting city resort with 186 rooms, including 2 stylish restaurants, 1 lobby lounge, café & bar, 1 ballroom with 1000sqm, 4 meeting rooms, fitness center, SPA, indoor swimming pool. The hotel is strategically located in the old town within the Ancient City Wall, and close to the well-known Millennium City Park. Kaifeng is 60km from Zhengzhou and 45km from the Zhengzhou Airport.开封建业铂尔曼酒店是一家园林湖景度假型酒店，拥有186间客房，2个时尚餐厅，1个大堂吧，1个酒吧，1个1000平方米的宴会厅，4个会议室，健身中心，水疗中心和室内游泳馆。酒店地理位置优越，坐落于古城墙内，毗邻著名景点清明上河园。距离省会郑州60公里，距离新郑国际机场仅需45分钟的车程。We’ll do our best to create a better and better atmosphere to learn and grow, to build a stage for our associates to show their talents. We would like to invite you to join us to develop your career with us. Your smile, your future!我们深信员工才是酒店获得成功的关键,我们不断地努力为员工创造良好的工作和学习环境,为每一位员工创造舞台来施展各自的才华。我们诚邀热爱酒店行业的您加入开封建业铂尔曼酒店与我们一起笑拥未来。我们为您提供：1、具有竞争力的薪资2、免费的员工餐厅、一日四餐3、每周双休、享受国家法定节假日及带薪年假4、入职缴纳五险一金5、享受雅高全球酒店员工价及建业员工价住房用餐6、丰富多彩的员工活动7、雅高全球旗下酒店内部调动及职业发展机会