• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 人性化管理
• 管理规范

Primary Responsibilities主要职责
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 
•	Consistently offer professional, friendly and engaging service
•	Lead and manage all aspects of the Front Office department and ensure all service standards are followed
•	Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
•	Handle guest concerns and react quickly, logging and notifying proper areas 
•	Conduct regularly scheduled departmental meeting
•	Manage the departmental budget 
•	Balance operational, administrative and Colleague needs
•	Assist guests regarding hotel facilities in an informative and helpful way
•	Follow department policies, procedures and service standards
•	Follow all safety policies  
•	Other duties as assigned
向前厅部经理汇报，职责和基本工作职能包括但不限于以下内容。
•	始终如一地提供专业、友好和有吸引力的服务
•	领导和管理前厅部的方方面面，确保所有的服务标准得到遵守
•	通过参加收益管理会议和实施商定的收益管理战略和做法，使客房收入最大化
•	处理客人关心的问题并迅速做出反应，记录并通知相关区域 
•	举行定期的部门会议
•	管理部门的预算 
•	平衡运营、行政管理和员工的需求
•	协助客人了解酒店设施，并提供信息和帮助
•	遵循部门政策、程序和服务标准
•	遵循所有安全政策  
•	其他指定的职责

Knowledge and Experience知识和经验
•	Previous leadership experience required
•	Previous Property Management System experience required
•	Computer literate in Microsoft Window applications required
•	University/College degree in a related discipline preferred
•	Must possess a professional presentation 
•	Strong interpersonal and problem solving abilities
•	Highly responsible & reliable
•	Ability to work well under pressure in a fast paced environment
•	Ability to work cohesively as part of a team
•	Ability to focus attention on guest needs, remaining calm and courteous at all times
•	需要有领导经验
•	需要有使用PMS系统的经验
•	需要掌握Windows界面微软应用程序的计算机知识
•	有相关学科的大学/学院学位者优先
•	必须具备专业的表达能力 
•	具有较强的人际交往和解决问题的能力
•	具有高度的责任心和可靠性
•	能够在快节奏的环境和压力下顺利工作
•	作为团队的一部分齐心协力地工作
•	能够专注于客人的需求，始终保持冷静和礼貌的态度

Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。

Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

概览：成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。成都棕榈泉费尔蒙酒店设有336间酒店客房，康体中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。酒店已于2016年12月21日正式营业。关于费尔蒙酒店及度假村费尔蒙酒店及度假村是享誉全球的酒店集团之一，旗下许多酒店都成为了目的地的地标，如伦敦的The Savoy 酒店，纽约的 The Plaza 酒店和上海的费尔蒙和平饭店。我们知道，要想为宾客提供周到的服务，我们首先需要为我们的员工提供良好的待遇。因此，您将在这里发现遍及北美、加勒比海地区、欧洲、非洲、中东和亚太地区的工作机会，并能享受到良好的培训、职业发展、表彰和奖励。我们以公平和尊重的态度对待所有员工。费尔蒙也是社区和环保的领军企业之一，我们推出的对环境负责的环保旅游活动和备受赞誉的绿色合作伙伴计划也为酒店集团博得盛名。 精彩未来，等您开启！ Overview: Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park.The hotel features 336 guest rooms, Health Club, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. The hotel opened its door on December 21, 2016.ABOUT FAIRMONT HOTELS & RESORTSFairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. We know that, to offer our guests engaging service, we first need to offer our employees the great. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as great training, career development, recognition and rewards. We treat all colleagues with fairness and dignity. One of community and environmental leaders, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you!