• 五险一金
• 员工生日礼物
• 技能培训
• 带薪年假
• 岗位晋升

1. Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the Communication Supervisor.
以明确地的态度、正确地对待和处理客人投诉和反馈意见，跟进并向客服中心主管报告，并从中学习。

2. Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
确保所有的客人要求和问题都迅速和有效地响应和处理，同时在每日高峰期的时候给予他人帮助。

3. Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.	
及时地接听、回答国内外客人的询问，正确地转接电话并向客人提供所需信息。

4. Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.	
有效的管理酒店内电话，传真，邮件等的交流，让客人觉得受到该酒店的欢迎。

5. Be up-to-date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
了解城市周边地区的最新信息，名胜，风景地等，为顾客提供方便。

6. Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.	
及时清楚的处理信息，保证客人的隐私。

7. Be proactive towards customers, assisting them with any reasonable requests.
积极主动的面对客人，协助他们接近合理的需求。

8. Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.	
掌握希尔顿品牌标准的详细内容。遵循希尔顿品牌标准。

  沈阳世茂希尔顿酒店地处城市金廊青年大街之上，位于“五里河商圈”，地理位置优越。酒店距离沈阳桃仙国际机场、火车站仅20分钟车程，距购物中心、科学宫、领事馆仅举步之遥。酒店由美国希尔顿国际酒店集团管理，拥有329间豪华舒适的客房及现代便利的设施，重现清代盛京佳肴的中餐、探索世界美食之旅的西餐等不同风格的餐厅及酒吧，让宾客尽情体验丰富多彩的美食之旅；设备先进、完备的无柱式大宴会厅及多功能厅可举办各类宴会及会议；健身中心拥有室内恒温游泳池和现代的健身器材等，提供多种高效的服务及设施，沈阳世茂希尔顿酒店是休闲和商务客人的品位之选。