• 五险一金
• 带薪年假
• 技能培训
• 岗位晋升
• 管理规范
• 人性化管理
• 员工活动
• 丰富员餐
• 补充医疗保险

MAJOR FUNCTION & RESPONSIBILITIES:
The Director of Services has overall responsibility for the cleanliness of assigned areas of the
hotel; efficient operation of the housekeeping department; and, purchase, storage, inventory
and control of housekeeping-related items. Additionally, is responsible for associate morale,
guest focused hospitality, achieving budgetary goals and inter-departmental relations.

JOB RESPONSIBILITIES:

1. Ensure that assigned bedrooms, corridors, vending areas and other areas are properly cleaned daily. Inspect these areas daily and submit work orders to the engineering department.

2. Work closely with and gain a working knowledge of Front Office, Accounting and the necessary aspects of Food & Beverage and Engineering.

3. Ensure that the housekeeping manager and the housekeeping supervisors continually inspect their assigned areas and turn in their room inspections.

4. Ensure that all reports are prepared completely and on time.

5. Ensure that an effective and complete training program is in use and that all associates are well trained and re-trained, as needed.

6. Ensure that SOP and LSOP are available, current and in effect.

7. Ensure that the Guest Response Program under area of control is being followed
effectively.

8. Ensure that the Hospitality Program is in effect and monitored daily through 15 minutes of Training.

9. Ensure that proper key controls are in effect.

10. Ensure that Purchasing Manuals are kept up-to-date and only approved items are purchased. Purchase Order Logs should be maintained.

11. Ensure that accurate inventories are taken: Guest/cleaning supplies and uniforms monthly; linen bi-monthly or as requested by DOR or Owner.

12. Ensure that all reports are prepared completely and on time.

13. Control overtime through good management and immediate response to problems.

14. Review operating statements and critique unusual overages and shortages. All
possible efforts must be made to meet budgeted goals.

15. Audit and approve schedules, wage projections and payroll.

16. Involve the Housekeeping Manager, Supervisors and MLR Attendants in as many administrative functions as possible to further develop them.

17. Ensure that all associates are hygienically clean and in clean, complete uniforms.

18. Review preventive maintenance rooms daily.

19. Provide up-to-date descriptions for all supervisors and associates.

20. Ensure that productive and effective monthly department meetings are held and
meeting minutes are published and directed.

21. Ensure that a process exists for an immediate response to all guest problems and guest correspondence.

22. Ensure that Lost and Found articles are stored properly and that the correct logs are maintained.

23. Always be professional and ethical in dealing with guests, associates, vendors and other departments.

24. Maintain division goals.

25. Develop and implement programs designed to improve the efficiency of the operation and which improve the service to our guests.

26. Carry out directives from Director of Rooms to the best ability.

作为亚太区最大规模的万豪品牌旗舰酒店，上海雅居乐万豪酒店于2011年11月24日正式开业；于2021年12月28日正式升级为上海雅居乐万豪侯爵酒店。傲立于繁华的城市中心，位于西藏中路，毗邻人民广场和人民公园，与各个最佳的文化、娱乐和购物场所近在咫尺。信步可至南京路步行街、人民公园和外滩以及人民广场地铁站（地铁1、2、8号线的交汇站）。 上海雅居乐万豪侯爵酒店拥有720间客房，在39层楼高的酒店里，宾客们还可以享受到来自4个不同餐厅的各式美味。酒店六楼设有一个豪华水疗中心，同时配备7个私密理疗室，让宾客们的身心得到放松和享受。酒店还提供25米长的室内游泳池，其中按摩池，蒸汽房和桑拿尽在设施齐全的健身房内，让宾客们荡漾在无限的愉悦和享受中。 我们将继续秉承万豪公司的核心文化，”照顾好我们的同事，同事便会照顾好我们的客人”。我们是谙熟待客之道的大师，并对此深感自豪。我们技艺娴熟，富于想象，为每位客人创造独特而难忘的体验。我们不懈追求卓越，恪守品牌创始人“以人为本”之训言，并将其升华为一门艺术。我们承诺将提供广阔的事业发展机会和全方位的培训系统，诚挚期待您的加入。联系电话：021-23129888-6605电子邮箱：Joanna.Zuo@marriotthotels.com地址：上海市黄浦区西藏中路555号-人力资源部（酒店B1员工通道进入） Construction of the largest full-service Marriott-branded flagship hotel in Asia- Pacific, Shanghai Marriott Hotel City Centre opened its doors on November 24,2011;It was officially upgraded to Shanghai  Marriott Marquis City Centre on December 28,2021. Located aside People's Square and Park on Xi Zang Middle Road, the Shanghai Marriott Marquis City Centre boasts a premium downtown location and provides effortless access to the city’s finest cultural, entertainment and shopping attractions. Nanjing Road Pedestrian Street, People’s Park and the Bund, plus the People’s Square metro hub （connecting lines 1,2 and 8） are all within close walking distance. Besides 720 bedrooms, we offer our guests four different dining options varying from fine dining to alfresco inside the 39-storey sleek glass and steel structure. Level 6 includes a luxurious Spa focused on providing superior body and beauty rituals within seven treatment rooms. Fitness enthusiasts enjoy a 25 meter indoor swimming pool with Jacuzzi, Steam and Sauna as well as an extensive cardiovascular gymnasium. The Brilliant Hosts of Marriott Marquis City Centre are devoted to play forward the company culture of Marriott International," Take care of our associates; and our associates will take care of our guests.” We are proud masters of our craft. With skill and imagination, we create memorable experiences unique to each guest. Relentless in our pursuit of excellence, we live our Brand Founder’s words “put people first” and raise it to an art form. We are committed to providing you tremendous job opportunities and systematic training programs to strengthen your career development. Warmly welcome you to join us.