• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 技能培训
• 人性化管理

The Service Manager – Stewarding will organize, coordinate and control
all Stewarding Support Department activities and equipment in accordance with
the standards, policies and performance guidelines established by Shangri-La
International and the Shangri-La Hotel. 管事部经理要组织,协调和控制所有跟运作有关的设备,设施按香格里拉 标准操作执行.
The Service Manager – Stewarding will work closely with Executive Chef,
Catering Manager and all Restaurant and Service management to facilitate
excellent communication and ensure the realization of established quality
standards.
管事部经理要和厨房chef, 宴会销售经理及各个部门密切配合沟通,以确保良好的工作关系及服务标准.
 The Service Manager – Stewarding
will create a positive working environment for his subordinates and will at         al times conduct himself in a
professional manner. The Executive Steward will demonstrate his commitment to
our purpose statement.
确保专业的技能知识, 创造良好的工作环境,给于员工.
·        
To have complete knowledge on the food / beverage / service available in
sections appointed. 
具备有关指定部门的食品/酒水/服务方面的所有知识。
·        
Ensure that SLIM and Hotel standards and policies are explained to
staff, and are correctly applied. 
确保向员工说明集团总部和饭店的各项标准及规定，并保证这些标准和规定的正确实施。
 
·        
Monitor and ensure smooth operations of the sections appointed (banquet
as applicable).




























监督并确保指定部门（宴会部酒水的不同情况）的顺利运营
·        
Maintain consistency in quality of food / beverage / service /
cleanliness of sections appointed. 
始终如一地保持指定餐厅的食品/酒水/服务/清洁度。
·        
Constantly obtain customer feedback during operations to ensure
satisfaction. 
在运营中不断地收集客人的反馈意见，以确保令客人喜出望外。
·        
Proper and tactful handling of verbal complaints from customers.
正确并且有技巧地处理客人的口头投诉。
·        
Ensure effective communication within sections appointed and with other
divisions. 
确保指定部门内部及其与其它大部门之间的有效交流。






















Ensure that all materials, equipment and machinery are properly used and
regularly cleaned, in order to prolong usage.确保所有的材料、设备和机器的正确操作，定期清洗，以延长使用寿命。
·        
Ensure general maintenance of sections appointed and follow up on work
order forms with engineering department.
 确保指定部门的总体维修保养，跟踪工程部的总体维修情况。
·        
Recommends improvements in all aspects of their appointed sections as
appropriate. 
就指定部门的各个方面提出改进建 议。 
·        
Update the log book for respective section and submit to division head
daily. 
每日更新各部门的日志，并提交给部门总监。
·        
Ensure that staff are aware of and applies the procedures concerning
hotel fire and life safety / emergency procedures确保员工了解并使用饭店有关消防和生命安全/紧急事件的程序。
·        
Ensures that staff applies the necessary precautions with regards to the
hotel food safety and hygiene standards (refer to SLIM standards indicated in
the F&B Intranet).  
确保员工对饭店食品安全和卫生标准给予必要的小心防范（参照集团互联网有关餐饮标准的规定）。
·        
Reviews guest feedback / critique forms / outlet log books on
operational issues / P&L statement in order to:
- Implement measures for
improvement in 
 
food / beverage / service 
- Identify training required
(e.g. up-selling 
 
Skills). 
检查客人意见调查/批评表/餐厅日志等有关运营问题/损益表的问题，以便： 
-实施食品/酒水/服务的改进措施 










































-发现培训需求（比如提高价位的能力）
·        
articipate in effective staff management (staff hiring / termination /
transfers / overtime), with approval from division head. 
经部门总监的批准，参与有效的员工管理（聘用/解聘/调动/加班）。
·        
Enforce staff motivation and team building
加强员工和团队合作。
·        
Observes staff individual performance / grooming / punctuality, and
performs staff appraisals / disciplinary actions if required. 
考察员工个人的工作表现/仪表着装/不迟到、不早退，对员工的工作表现/规范动作（如果要求的话）进行评估。
·        
Stewarding department make sure on quarterly inventory taking / costs /
breakage.
管事部确保有关季度库存的收货/成本/损坏的情况。
·        
Approves food / beverage / general requisitions / transfer forms in
sections appointed and be aware of costs involved批准指定餐厅的食品/酒水/总体申请/调动表，了解相关成本。






































·        
Practice economy of food, beverage, paper supplies, electricity and
water (practise recycling whenever possible)注重食品、酒水、纸张、电、水等方面的节约（可以循环使用的，要循环使用。
·        
Present the section P&L statement to division head monthly (if
applicable)  


每月向餐饮部总监提交本部门的损益表。（如果可行·        
Present the section P&L statement to division head monthly (if
applicable) 


每月向餐饮部总监提交本部门的损益表。

合肥香格里拉位于连接商业区和市中心的濉溪路中心地带，交通便利。距离淮河路步行街仅约15分钟的车程。合肥火车站和合肥南站分别位于酒店东约5公里处和南约12公里处。酒店共设3间餐厅及酒吧，包括1间主打特色徽式菜肴的扬子轩中餐厅，1间大堂吧和一间皖咖啡自助餐厅。Shangri-La Hefei is located in the central section of Suixi Road, which is a convenient place to connect to the commercial districts and city centre. It takes about 15 minutes from the hotel to Huaihe Road Pedestrian Street by car. Hefei railway station and Hefei South railway station are located about 5 kilometres east and about 12 kilometres south of the hotel, respectively. The hotel offers 3 dining venues include a Chinese restaurant, Lobby Lounge, and a café.