• 五险一金
• 管理规范
• 包吃包住
• 带薪年假
• 岗位晋升
• 技能培训
• 人性化管理
• 员工生日礼物
• 领导好

Greets all guests at all times in a
friendly and helpful manner and attempts to learn and use guest’s name at every
opportunity  
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
Registers and rooms all arrivals according
to established procedures
按照既定工作程序为所有来客登记并安排房间。
Maintains intimate knowledge of
departmental standards and procedures 
熟知部门标准工作程序。
Performs check in, check out and room
change procedures and ensures all data are entered completely into the hotel
systems in accordance with reservation
履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
Maintains cashier float and ensures
accurate daily report of all money received
保持库存现金限额并保证每日对所收现金进行准确报告。
Keeps abreast of all modifications to
accounting policies and procedures
随时留意会计政策和工作程序的变化 。
Knowledgeable of all special promotion
procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs,
and also InterContinental Hotels Group Loyalty programs.
熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
Attends to guest’s complaints, inquiries
and requests, referees’ problems to supervisor/Guest Service Manager if he/she
unable to assist
处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和宾客服务经理 。
Is familiar with other Intercontinental
Hotels and Resorts so that guest indicating any next destination on the
registration card can be “sold” an onward booking to another InterContinental
Hotels
熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订
。
Does everything possible to ensure that the
guests depart the hotel with a positive impression of hotel service
尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
Performs the audit balances and prepares
all works for audit in an orderly fashion
执行审计结余，并为审计工作进行各项有序的准备。
When on night shift, checks night report,
prepare the morning report and prepare all necessary forms for the guest
arrival
在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。
Maintains comprehensive knowledge of
standard reservation procedures including correct forms to use, how to read
telex, e-mail, messages, and how to interpret availability sources within the
reservation systems
全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。
Maintains exemplary deportment standards of
behavior and appearance and attitude as expected in a IHG Brand 
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
Takes personal interest and pride to ensure
that the front desk work area is kept clean and in an orderly state all times
随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。
Endeavors to maintain the high standards of
the hotel with particular regard to the importance of IHG Loyalty Program
member and other VIP’s and with reference to hotel and to be a health or safety
hazard






























































力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。

海南清水湾金普顿酒店将是海南的新度假生活方式引领者。酒店融合了海滨风情和低奢理念的设计气息，将创意与现代的美学汇合，运用灵活多变的空间设计，带来迷人的沉浸式体验，让宾客在公共区域，泳池，水疗，健身房，娱乐中心和园林中享受着私密和品质生活的度假体验。酒店还有精心设计且充满活力的餐厅和酒吧，将成为社交、打卡的新地标。它也同时将是聚集健康生活方式、放松身心，激活灵感的度假目的地。